Housekeeper - Room Attendant

Pepperclub Hotel | Cape Town

The Room Attendant at Pepperclub Hotel plays a vital role in maintaining the immaculate presentation of our guest rooms and public areas. This role requires a strong work ethic, attention to detail, and pride in delivering a consistently high standard of cleanliness and comfort.
The Room Attendant reflects Pepperclub’s commitment to Responsibility, Accountability, Integrity, Service, and Excellence (RAISE) — ensuring that every guest’s stay is marked by care, precision, and a sense of luxury.

Main Duties & Responsibilities

• Guest Room Servicing: Clean and prepare guest rooms, suites, and public areas according to hotel standards and daily room allocations.

• Linen & Amenities: Change linens, replace towels, restock amenities, and ensure all items meet quality and presentation requirements.

• Inspection & Detailing: Perform visual checks for maintenance issues, damages, or missing items and report them promptly to the Supervisor.

• Hygiene & Sanitation: Follow cleaning schedules and procedures for bathrooms, surfaces, floors, and furniture using approved cleaning materials.

• Guest Interaction: Greet guests politely and assist with basic requests while maintaining discretion and professionalism.

• Team Support: Work collaboratively with fellow housekeepers, public area attendants, and laundry staff to meet daily targets.

• Health & Safety Compliance: Adhere to all safety, hygiene, and environmental regulations.

• Lost & Found: Follow procedures for handling guest property responsibly.

• Operational Standards: Maintain cleaning equipment in good condition and ensure storage areas remain clean and organised.

• Professional Conduct: Uphold Pepperclub’s grooming standards, punctuality, and professional behaviour at all times.

Requirements, Qualifications & Expectations

• Minimum 1 year of housekeeping experience in a 4- or 5-star hotel or similar hospitality environment.

• Strong understanding of cleaning standards, chemical safety, and hygiene protocols.

• Reliable, organised, and able to meet performance targets.

• Physically fit and able to perform repetitive tasks efficiently.

• Attention to detail with pride in presentation and quality.

• Excellent time management and teamwork skills.

• Flexible to work shifts, weekends, evenings, and public holidays.

• Professional appearance and positive attitude.

Why Join Pepperclub

• Be part of a respected, high-performing housekeeping team.

• Work in one of Cape Town’s most prestigious five-star hotels.

• Gain valuable experience in luxury hospitality standards.

• Contribute to a culture built on integrity, service, and excellence.