+2 more
Clear All Filters
Verified Ad
Job Summary
Duties:Cultivate relationships with guests, handles special requests, and resolves any complaints.
Trains, schedules, and manages the front desk and concierge staff.
Manages room inventory, reservations, and rates to maximize lodge occupancy.
Oversees billing, cash-ups, switchboard operations, and daily reporting.
Ensure smooth, efficient, and guest-focused Front Office operations at all times.
Achieve budgeted room revenue and upsell targets for the Front Office in collaboration with Revenue and Sales.
Maintain and improve guest satisfaction scores and online reputation related to Front Office service delivery.
Ensure full compliance with policies, SOPs, brand standards, and applicable legislation (including health and safety, and fire regulations) within the Front Office.
Lead, coach, and develop the Front Office team to achieve performance standards and career growth.
Drive effective communication and coordination between Front Office and other departments
Financial Management and Reporting, Systems, Controls and Compliance, Communication and Coordination
Requirements:
High school diploma
A formal hospitality qualification
At least 5 years of supervisory experience in a 5* hospitality environment, with formal management experience
Proficiency in hotel Property Management Systems (PMS), such as Opera Cloud
Excellent interpersonal skills and the ability to maintain a positive, welcoming demeanour in fast-paced or remote environments.
Craven Cottage CC
Recruiter
Error!
Success!
You have successfully created your alert.
You will receive an email when a new job matching your criteria is posted.
Please check your email. It looks like you haven't verified your account yet. Here's what you're missing out on:
- Response from employers
- Being able to log in and update your profile
- Apply for more jobs
Didn't receive the link? Resend Verification Link