+2 more
Clear All Filters
Similar Jobs
Premium Ad
Verified Ad
Job Summary
TECHNICAL COMPETENCY REQUIREMENTSWorking knowledge of Pension Fund Rules
▪ Basic knowledge of Income Tax Act, Divorce Act, Pension Funds Act, Child Care Act, Marriage Act,
Recognition of Customary Marriage Act, Mental Health Act
▪ Excellent understanding of Benefit administration and Member Data Management
▪ Knowledge of Law - Section 37 (C) allocation of death benefit lump sums
REQUIRED MINIMUM EDUCATION/TRAINING
Relevant Bachelor’s Degree. Registered with professional bodies - where applicable
REQUIRED MINIMUM WORK EXPERIENCE
At least 6 years job-related experience (preferably in a pension administration managerial role), which should
include at least 2 years’ experience in a management role.
▪ Analytical with strong planning and administrative skills
KEY RESULT AREAS
Manage internal departmental functions and processes
Develop and implement plans for the section that support Pension Administration services and the company's objectives, ensuring optimisation of current business and workflow processes
▪ Manage and monitor:
o all benefit processing activities in accordance with the benefits as defined in the rules of the Fund and applicable legislation.
o the contributions allocation, reconciliation in line with Section
13C (A)
o Data accuracy and integrity all member categories
o Unclaimed benefits and Evidence of Survival reviews, tracing
and verification
o Fund valuation and all audits
▪ Provide interpretation advice on the application of the Rules of Fund.
▪ Ensure that audit controls are in place and audit requests are followed up.
▪ Participate on the Funds’ Committees and take decisions based on formal documentation and administration issues
▪ Organise employer refunds or recover money from employers, as required.
▪ Liaise with stakeholders and deal with escalated queries and issues related to the section.
▪ Manage the administration system, checking that accurate record keeping and query management is adhered to.
▪ Manage Issue and query log for the department, monitoring turnaround times and responses to queries.
▪ Compile monthly statistical reports on the departmental activities and performance alongside the Key performance Indicators and Service level agreements.
▪ Provide insights and data to the Member Experience team to enable the continuous improvement of services.
Project Management
▪ Participate in the Fund’s overall projects as required with continuous focus on Business Processes, system enhancements, omni channel business insight, contributing expertise to enable project objectives to be met.
▪ Draft reports as part of the project deliverables.
Successful management of projects and provision of strong project governance to ensure delivery within
scope, budget and timeframe
▪ Ensure that all operational stakeholders regularly report on
progress
Provide input to the strategic management of the section
▪ Contribute ideas for improved service delivery at Management meetings.
▪ Compile comprehensive business reports for this function, highlighting
successes and risks in terms of achieving the section’s objectives.
▪ Keep abreast with changes in relevant guidelines and other legislation, to make recommendations where policies and procedures need to be amended.
Develop, enhance and implement processes and procedures that are relevant to the section and enhance service delivery.
▪ Collaborate with internal and external stakeholders to implement new systems and processes, enabling integration to other areas
▪ Regular contribution provided in committees and collaboration with stakeholders in terms of required changes and or maintenance of processes or policies in line with legislation and the company strategy.
People Leadership
Manage planning of resource requirements, ensure sufficient capable resources are in place to meet service delivery demands, maintaining the effective and efficient capability of the department.
▪ Build a high performing team where the best people are deployed in the right roles and deliver against strategy.
▪ Ensure that all employees are motivated, developed.
▪ Manage employees’ performance and ensure that their individual and collective performance is of the required standard.
▪ Implement and maintain an effective system of internal controls and delegations of authority for the department, to ensure that accountability for decisions made.
▪ Inspires, aligns and engages employees around the vision and strategy of the Fund, it’s values.
Maximising employee engagement and willingness to
invest discretionary effort.
▪ A fully capacitated, high performing and integrated team with clear accountabilities and aligned performance contracts.
Financial management
Forecast annual capital and operational expenses, for the section, in line with corporate policy.
▪ Manage costs against approved budget, providing meaningful variance analysis reports.
▪ Investigate methods to contain / reduce costs.
▪ Adherence to budget
Corporate Governance
Ensure compliance to procedures and relevant legislation
▪ Provide detailed, accurate information for internal and external audit purposes within specified deadlines.
▪ Action audit issues identified within time frames indicated.
▪ Implement controls within the section which minimize potential risk to stakeholders.
▪ Ensure an up-to-date asset register of all equipment allocated to the section.
▪ Compile accurate financial reconciliations, reflecting the status of the section.
▪ Maintain sound relationships with key stakeholders within the company.
▪ Participate in management forums within the company, contributing expertise to enable sound decision making.
▪ Compliance to relevant systems, processes, procedures and legislation.
Contribute to the team
▪ Provide assistance to internal and external stakeholders, as required.
▪ Assist with follow up on issues identified within the section.
▪ Liaise with the Participating employer HR’s, other Pension Administration
staff and Finance on member and pensioner benefits issues.
▪ Participate in the company's projects, contributing knowledge of benefits investigation processes and requirements.
▪ Contribute as a valuable member of the team by ensuring deliverables are met.
BEHAVIOURAL COMPETENCY REQUIREMENTS
LEADERSHIP
Purposeful Leadership
Creates clear strategic direction
Builds high performing teams
Propels and Empowers others to succeed
Grows Talent
SELF MASTERY
Emotionally Intelligent
Takes accountability
Act with courage
Resilient
Values diversity
EXECUTES WITH EXCELLENCE
Drives Results
Solution focused
Collaborates Effectively
Judgment and Decision-making
Gains Insight through Analytics
CUSTOMER CENTRIC
Customer Connectedness
Creative Problem-solving
Champions the company brand and reputation
AGILE
Adaptable to change
Deals with ambiguity
Learning agility
Innovates for Value
Digitally Savvy
Secondments
Recruiter
Error!
Success!
You have successfully created your alert.
You will receive an email when a new job matching your criteria is posted.
Your account has not been verified. Please use the verification link sent via email.
Resend Verification Link