20 Online and Digital Media jobs in Cape Town on Job Mail

Join a bespoke radio solutions agency as a Freelance UX/UI Designer.

Requirements:

• Industry-related diploma or degree
• +3 years experience in UX/UI Design
• Experience using FIGMA essential
• Proven experience on UX and UI projects
• Updated portfolio of UX/UI work required for application

Join a creative and brand activations agency as a Senior Multimedia Digital Designer. They are looking for someone who is inquisitive, resourceful, culturally connected to people and devoid of ego to join their growing team.

Requirements:

• Industry-related diploma or degree
• 5+ years experience in Digital Design
• Experience creating excellent digital and visual content
• Experience creating blogs, videos, case studies, award entries and digital content design
• Excellent working knowledge of Adobe Design Suite (Photoshop, InDesign and Illustrator)
• Working knowledge of Video Editing and Video Production
• Web Design knowledge with an understanding of basic coding (HTML, JavaScript, CSS) would be a bonus
• Able to travel to Southern Suburbs, therefore, own transport would be preferable

Please note: This position offers hybrid working arrangements and therefore a stable internet connection is vital.

Our client, a leading eCommerce brand is looking to hire Dutch-speaking Customer Service Representatives.

Job Functions:

• To assist Dutch Speaking clients with product information
• To assist Dutch Speaking clients with updates on their packages
• To act as ambassadors for the brand
• To resolve Dutch Speaking customer queries in a timeous manner via email and telephonic assistance

Requirements

• The ability to read and speak dutch (have a basic understanding and recall of the language)
• Own transport and valid drivers license advantageous
• Be in possession of either a degree or contact centre experience

About the role

Are you up for a completely different kind of challenge?

Our client is recruiting for a PPC strategist to work with our PPC and Customer Success Management teams, working across multiple brands. The key performance area for this role will be to design and deliver exceptional PPC journeys and results for our customers, working hand in hand with a dedicated team of Amazon campaign specialists and custom paid PPC services within the agreed strategy for that client. The role coordinates with both the digital strategy and client success manager teams to create fully integrated marketing plans for clients.

Key responsibilities

• Develop exceptional paid campaigns strategies for Amazon by understanding our clients’ business objectives and their brand, and participating in client onboarding
• Implement these strategies by leading a team of PPC specialists and by working closely with client success managers and our content & creative teams
• Lead the team in undertaking daily campaign management and monitoring, ensuring highest standards are followed especially with respect to budget management, pacing, monitoring, and reporting
• Provide training and mentorship, implement best management practices, and ensure outstanding use of the company’s PPC automation software, Pacvue
• Produce dashboards and reports for internal and client consumption, on a daily / weekly / monthly basis, that generate insights, calculate agreed KPIs, and provide recommendations for campaigns adjustment and optimisation
• Develop projections with client success managers and understand the tools used to build these
• Proactively bring new ideas forward to improve our results and campaign performance
• Manage key accounts within the Campaigns team where highest levels of performance are expected
• Develop a strong understanding of the products, competition, industry, marketing goals and objectives of each of our customers
• Develop a deep understanding of the mechanics of Amazon PPC, and any new products and service offerings
• Plan the introduction of these new products and service offerings into the Campaigns team
• Develop and improve business processes and operating procedures for the Campaigns team, and ensure quality in our products and performance throughout
• Attend customer meetings with customer success managers, if required
• Constantly innovate and keep abreast of opportunities for the company and our clients in the paid advertising space within the Amazon environment
• Use ad attribution to push traffic to Amazon listings
• Participate in recruitment for PPC specialists within the company

What you bring to the role

• Proven track record in implementation of campaign growth strategies
• Proven track record of managing a paid media team or PPC team in an agency 2environment managing 60+ accounts
• Deep strategic and analytical skills
• Excellent communication skills
• Advanced Excel skills, and familiar with pivot tables
• Strong analytical mindset and attention to detail
• A proactive and hands on approach
• Paid PPC Automation software experience essential
• Highly developed communication and interpersonal skills
• Ability to motivate team, lead from the front, get your hands dirty and be able to engage effectively with clients on campaigns

What we offer

• A team that has transitioned to remote work impressively, and remains highly collaborative and connected
• Excellent growth opportunity
• We pride ourselves in having a team that promotes diversity, inclusion, leadership, mindfulness, high initiative, energy and passion
• Relevant training on all things Amazon
• Opportunity to work with International Clients
• Job Type: Full-time, Permanent
• Competitive Salary
• Work Remotely Mostly: Temporarily due to COVID-19

This Amazon PPC Strategist & Campaigns Lead role will suit candidates who are specialists of Amazon, sponsored products, banners and in-video awareness or have notable PPC Search experience in Google or other platforms

Job Purpose:

To ensure effective social media content and campaign strategy and production through the creation of digital content for a variety of communication channels, from conception to completion.

Job Objectives:

• Drive the conceptualisation and creation of digital content for social media channels and group websites through bringing all types of content ideas to life, from graphic design to photos, videos and multimedia content
• Contribute forward-thinking content ideas that help amplify the group’s reputation among target audiences through experimenting with new formats, techniques and creative strategies
• Collaborate with internal and external stakeholders to identify new stories, trends, and opportunities to create content and campaigns
• Assist with managing project and campaign deliverables in order to meet expectations and ensure campaigns are on time and on budget
• Create and manage a database of visual assets across all brands within the organisation
• Assist with ad-hoc design projects, including PowerPoint presentations and materials development
• Create and pitch effective campaign ideas needed to ladder up to the envisioned marketing pitch (the big idea) whilst ensuring integration with the broader marketing plan involving all other media channels
• Develop content and campaign strategies that cut major social media outlets (Facebook, Facebook Live, Instagram, Snapchat, Pinterest) and across digital formats
• Design content for organic posts as well as paid formats ensuring up-to-date social media ad formats
• Manage internal and external videographers / photographers / editors and internal graphical designers to plan and produce professional shot content
• Capture video and photos at live events or stage ad-hoc shoots in the relevant environments as and when required and when the opportunity arises
• Ensure that all content or language published to group’s social media platforms adheres to group’s

Knowledge:

• Digital and social media formats
• Full MS Office suite
• In-depth knowledge/experience with all major social media platforms and Experience producing social-first content on one or more social media platforms

Skills:

• Strong project management skills
• Able to thrive in a fast-paced, dynamic environment and to work both independently and as part of a cross-functional team
• Ability to take direction
• Ability to understand group’s identity, core target audience and layer onto that own creativity and fresh content ideas
• High level of organization
• Attention to detail
• Strong writing skills

Experience:

Essential

• 2-4 years professional experience
• Experience in graphic design, photography and image editing;
• Experience with PhotoShop and InDesign

Desirable

• Some video production experience

Education:

Essential

• Grade 12

Desirable

• Bachelor’s Degree

A leading financial institution is looking for a Social Media Specialist to manage public engagement and brand reputation of their social media accounts across a number of established social media channels.

KEY RESPONSIBILITIES INCLUDE:

Strategic content management
• Develop and implement social media and online communication campaign plans in support of digital marketing campaigns
• Develop content calendars and schedule publication of monthly content and campaigns
• Oversee and provide feedback on creative concepts and content developed internally as well as by agency partners and third-party service providers
• Write creative briefs to external agencies and/or internal designers, video editors, and copywriters
• Create detailed monthly reports to feedback on social media activities and campaigns

Community management
• Manage customer feedback on social media channels in line with SLA’s and report to client care, marketing and/or corporate affairs teams where appropriate (including weekends and public holidays)
• Provide input on engaging text, image and video content for social media
• Liaise with internal and external stakeholders to ensure excellent service and a quality social media service
• Proactively monitor social media platforms for conversations, hashtags and branded keywords to gauge trends and conversations that could present leveraging opportunities

Brand visibility
• Identify potential crises and reputational brand risks emanating from social media conversations, and escalate these to relevant internal teams and manage crisis communication interventions
• Build and maintain Frequently Asked Questions and relevant documentation with the input from internal resources
• Regularly review existing social media processes, outcomes and technology, and ensure alignment with industry best practice

Trend and analysis and research
• Regular overview of the social media landscape and trends to ensure that their social media capabilities remain in line with global best practice
• Keep abreast of social media channel updates, new platforms, added features and functionalities, and adapt digital content strategies accordingly

What will make you successful in this role?

QUALIFICATIONS
• Relevant Marketing / Communication qualification
• Bcom or equivalent national diploma

KNOWLEDGE & EXPERIENCE
• Minimum five to seven years’ experience in a relevant marketing and/or social media environment
• Experience in online reputational management practices
• Solid knowledge of wide variety of social media platforms and Google apps
• Experience with monitoring tools (BrandsEye, Hootsuite, etc.)

SKILLS
• Confident and mature communicator with the ability to to engage effectively across various levels of management
• Good time management skills with ability to work effectively in a pressurised environment
• Empathetic and resilient team player with the ability to build and maintain good relationships
• Excellent planning and organising capabilities and Excellent writing skills and digital savvy
• Ability to multi-task with strong attention to detail
• Proactive and results driven with a strong client focus, driving collaboration and developing innovative solution

The Social Media Customer Engagement Team Leader assists and supports the Social Media Customer Engagement Manager with managing the social customer care function according to agreed standards, and promoting and protecting the groups reputation within social communities.

Job Objectives

1. Customer Engagement on social media platforms:

• In collaboration with the Social Media Customer Engagement Manager, combine team inputs, operational knowledge and department guidelines to ensure the best possible response and resolution is delivered for reputational issues and day-to-day customer complaints.
• Work in conjunction with Customer Relations function and the Social Media Customer Engagement Manager to resolve customer complaints and questions.
• Demonstrate competence and up-to-date knowledge and understanding of social media and online reputation management.
• Align digital responses with corporate stance and Customer Care Policy to ensure consistency.
• Engage with customers in a professional and meaningful manner to avoid escalations and ensure timely responses to issues and concerns.
• Maintain social service levels as required by company standards.

2. Assist with the strategic evaluation of reputational risk:

• Analyse and interpret reputational risk faced on social media and provide input/recommendations to mitigate such risk.
• Display strategic insight into developing trends that pose a risk to corporate reputation.
• Monitor Online Reputation Management tool (ORM) as well as strategic external pages on a continuous basis.
• Identify trends, threats and opportunities in user generated content and report to relevant parties.
• Identify and recommend opportunities to generate positive customer feedback.
• Adhere to reputational risk control measures within the business.

3. Internal Communication:

• Clearly communicate complex issues to line manager and senior department management as required in order to get guidance on handling such matters efficiently and effectively.
• Liaise with internal operational and other stakeholders to gather information about issues raised on the company’s social pages for further discussion with management in order to facilitate swift resolution of customer complaints.

4. Reporting:

• Report daily/weekly/monthly on any reputational risk issues, social customer interactions, trends and opportunities.
• Report complaint trends to management so that corrective action can be taken in the business.
• Compile formal report on ad hoc large issues dealt with to keep management up to date.
• Assist with the final review of reports, written content or responses for serious issues.
• Assist with all disciplinary and performance management processes.
• Assist the Social Media Customer Engagement Manager with team information/alerts/briefs, and daily updating of the roster and attendance register.

5. Agency Management:

• Manage all communication between the agency and the group
• Provide briefs to the agency to enable accurate first-line responses.
• Responsible for monitoring quality of agency responses and engagements to ensure that the required standards are met and adhered to.
• Ensure the agency team drive and information are regularly updated

Qualifications

• Diploma / NQF level 6, Bachelors Degree (3 years) / NQF level 7 in Communication/Social Media/Journalism

Experience

• At least 3 years Editorial Media journalism
• At least 3 years Social Media Complaints Management

Knowledge and Skills

• Good command of English, Afrikaans and African Languages: must understand, written and speak equally
• Analytical and Critical thinking
• Social Media Analytics Social Media (Blogging, Facebook, Twitter)
• Customer Service Complaint handling
• Reputation Management (Advantageous)

Our client, a prestigious FMCG manufacturer and retail company, seeks to employ a suitably qualified, experienced and professional E-Commerce Manager to join their vibrant and progressive team in Cape Town.

This role requires a high energy professional, who has worked at a senior level, in a fast paced environment, specifically with high-end products

REQUIREMENTS TO MEET FOR CONSIDERATION:

• You will have a degree in Business Management or relevant digital technologies field, coupled with 5-10 years experience as a digital lead and 3-5 years in a senior management capacity, focusing on E-Commerce and Digital Marketing
• You will have strong UI/UX experience, as well as solid experience in online marketing tools and web based technologies
• You will have proven experience in driving strategy and driving success within the team, as well as presenting to the Exco to influence decision making to achieve profitability
• You will have advanced Excel skills - pivot tables, extracting data and creating formulas
• You will have advanced skills in SEO, SEM and CRM amd have an in-depth knowledge of digital balance sheets and Google analytics, as well as creating initiatives to add value
• You will be a natural leader, with the ability to engage with the team, the management team/peers and the Exco
• A clear criminal and credit record is essential and verifications will be conducted.

Should you not be resident in the Cape Town region but wish to apply, please note that any interview costs or relocation costs, if successful, will be for your own expense.

Due to the exceptionally high volumes of applications, we are unable to correspond with each applicant personally, therefore only relevant and suitable candidates will be contacted. Should you not receive any correspondence from our company within 30 days, we regret your application has been unsuccessful.

Should you meet the criteria and wish to apply, kind forward your CV, salary package details and notice period

Our Client is urgently seeking a Junior Marketing E-Commerce Assistant

Requirements:

• Aminimum of 2 - 3 years experience
• Relevant Tertiary Qualification
• Excellent written and verbal english communication skills
• Experience with website maintenance
• Experience in Product Photography and Editing
• Must have social media marketing experience (LinkedIn, Pinterest etc.)

In a nutshell, you are all things digital. Your job is to bring teams together. Leading, empowering, facilitating and communicating to make things happen.

Role Description
• Creating project briefs
• Creating SoW documentation (Statement of Work)
• Creating functional specification documents for digital projects
• Experience in creating and maintaining project plans using MS Project
• Ensuring that projects are delivered on time, to specification and budget
• End-to-end project testing and delivery sign off
• Plan, track, control and provide feedback to the client and the CEO.
• Good understanding of Internet technologies and key terminologies like:
Content Management Systems (CMS); Databases; ASP.Net; C#, PHP (Laravel);
HTML5; JS (Angular, React, Vue, Node); SQL Server; MySQL, NoSQL; Mongo,
Mobile platforms; API’s; SEO; and Website Hosting
• Client servicing and management
• Taking briefs and costing / estimating projects
• Project planning and testing
• Client and internal delivery reporting
• Travel, if necessary

Key Skills
• Project management
• IT/Web/Mobile literate
• Great communicator
• Ability to work under immense pressure
• Calm and collected
• Super organised
• Great leadership skills
• Excellent organisational and time management skills
• Excellent command of the English language, both written and verbal
• Great numeric and analytical skills

Key Requirements
• Degree or similar qualification in this field
• 5+ years of project management experience within a digital agency environment
• MS Project
• Microsoft Office
• Good understanding of Internet technologies and modern frameworks /
tech stacks like HTML, .NET (C#), PHP (Laravel), JS (Angular, React, Vue), CSS3
• Good understanding of SDLC
• Good understanding of Development and Cloud Platforms
• Good understanding and experience delivering a range of bespoke web and
mobile application including CMS products like Umbraco, Wordpress etc
• Able to use project management tools like Redmine, Jira, Trello, and Slack
• Able to use Waterfall/Agile methodologies
• Able to run multiple projects simultaneously
• Able to traffic multiple projects within the delivery team
• Able to mitigate risks during the scoping of work
• Able to work with all workstreams within the agency (UX, UI, Dev, QA, Dev
Ops)
• Able to run enterprise level projects with multiple stakeholders
• Good language
• Ability to document and Improve on existing processes

Our client proudly offers industry leading Customer Service, Risk/Fraud and Tech Development services to an international client base. Their expertise lies in delivering world class multilingual customer support 24/7, maintaining strict Risk/Fraud processes and developing state of the art technological designs and features. Their top talent team enables them to offer exceptional business services, while enjoying a “work hard play hard” engaged environment.

Purpose of the Role

To manage and maintain the operations team of the Central Fraud team and develop the whole department.

Key Responsibilities:

• Handle escalations from our Licensees and 3rd party organisations
• Develop and optimize new and existing processes, infrastructure, strategies, and tools, utilized to identify, and manage fraud risk
• Ensure suspicious activities are promptly investigated, handled in a timely and appropriate manner, working with the respective stakeholders where applicable
• Provide strategic insights via regular high-quality reporting to the management team
• Act as an escalation resource for cases that require more in-depth investigation and knowledge
• Oversee the flow of daily operations ensuring that all tasks of the team are done in an accurate and efficient way
• Monitor team performance, KPIs and SLAs and motivate the team to achieve goals
• Work closely with QA to ensure service levels are met and any training gaps are fulfilled
• Monthly Team feedback sessions and managing progress of direct reports.
• Recruitment of team members, subject to agreed criteria
• Hold weekly meetings with Quality Assurance Team Leader to close any performance gaps for the team
• Be the subject matter expert in your vertical
• Hold weekly meetings with department Team Leaders (Payment Ops, Verifications, QA)
• Document and send via email any personal improvement discussions held with individual team members to management and to the individual

Requirements:

• Experience of working in an ecommerce business
• Experience of working in risk & fraud mitigation function and understanding the regulatory requirements.
• Making operational and process decisions
• Experience in handling & mentoring people and holding healthy discussions.
• Experience in documentation and effective communication
• Effective business decision making skills, be able to think on your feet
• Excellent computer proficiency (MS Office – Word, Excel and Outlook)
• Leadership experience, handling people and their work
• Extensive knowledge of Anti Money Laundering Regulations and Responsible Gaming
• Experience in working for an international contact centre
• Ability to work in a multi-dimensional environment
• Grade 12 or equivalent
• Attention to detail and time management skills
• Managerial experience and online gaming experience would be preferred

If this sounds like you, we'd love to hear from you!

Our client proudly offers industry leading Customer Service, Risk/Fraud and Tech Development services to an international client base. Their expertise lies in delivering world class multilingual customer support 24/7, maintaining strict Risk/Fraud processes and developing state of the art technological designs and features. Their top talent team enables them to offer exceptional business services, while enjoying a “work hard play hard” engaged environment.

Purpose of the Role

To manage and maintain the operations team of the Central Fraud team and develop the department.

Key Responsibilities:

• Responsible for supervising the general operations of the teams
• Act as an escalation resource for cases that require more in-depth investigation and knowledge
• Assist with the Risk responsibilities and obligations of the organisation including development, performance, and maintenance of processes
• Assist in achieving complete risk management systems in accordance with organisation plans and adherence to legislation and agreed regulatory bodies’ processes and procedures
• Meet set targets personally and for the team
• Together with the department Trainer, contribute to training and development of the team
• Monthly Team feedback sessions and managing progress of each individual team member.
• Monitor team performance, KPIs and SLAs and motivate the team to achieve goals
• Providing advice, guidance, and support to all individuals of the team
• Assist in the recruitment of team members, subject to agreed criteria
• Train and appraise individual team members to ensure targets are met
• Grooming the team on all process areas and regularly working towards expanding their knowledge base
• Regular reporting and escalation to Management about team progress and any concerns that require their attention.
• Allocation of work based on business and management requirement. Ensuring that all tasks as being record, performed, and updated
• Ensuring adherence to all internal process documents and policies
• Document and send via email any personal improvement discussions held with individual team members to management and to the individual

Requirements:

• Experience of working in an ecommerce environment
• Experience of working in risk & fraud mitigation function and understanding the regulatory requirements.
• Experience in handling & mentoring people and holding healthy discussions.
• Experience in documentation and effective communication
• Effective business decision making skills, be able to think on your feet
• Excellent computer proficiency (MS Office – Word, Excel and Outlook)
• Leadership experience, handling people and their work
• Experience in working for an international contact centre
• Ability to work in different shifts
• Ability to work in a multi-dimensional environment
• Grade 12 or equivalent
• Managerial experience and online gaming experience would be preferred

If this sounds like you, we'd love to hear from you!

• Planning paid media campaigns across multiple Google Ad platforms.
• Manage Google Ad Media buying Platforms.
• Optimising advertising campaigns for client.
• Project manage, implement and optimize all of the activity and processes required to proficiently run performance paid media campaigns.
• Analysing the performance of campaigns, identifying strategic opportunities and exceed set KPIs.
• Maintaining an in depth understanding of digital media landscape to ensure delivery of best-in-class campaigns.
• Managing day-to-day relationships with account teams, clients, advertising partners and colleagues.
• Demonstrates measurable success through the achievement of set KPIs. E.g. account turnover and profitability, campaign management, report generation/analysis and overall service
• An in-depth knowledge of the technologies and processes involved in running Google Ad Paid Media campaigns (particularly, Google ads, Microsoft Search, Google analytics and other web analytics packages).

• Build and maintain positive relationships with clients.
• Craft communication strategies on both campaign and annual basis and can also develop messaging frameworks that is able to get desired response from customers in market.
• Develop and optimize new approaches to customer acquisition and conversion through all types of digital media
• Execute, manage, and measure digital marketing campaigns across paid social and display platforms
• Maintain accounts, manage daily and monthly budget caps, and performance against KPIs and provide recommendations to clients
• A solid understanding and considerable practical experience is required in digital marketing including paid digital media advisory and understanding, SEO, social media, technology and tracking and reporting tools.
• Solid understanding of digital marketing strategy and the ability to communicate digital marketing processes clearly.
• Collaborative, innovative and flexible across multiple projects.
• Understand and provide insights into cross device behaviour, and be an expert in digital media across desktop and mobile.

Thinking out of the box and understanding user journeys best describes you. You’re a self-starter, a multitasker and being armed with original approaches and innovative ideas make you a designer like no other. You’re able to craft intuitive interfaces for mobile and web. Not just your average designer, the work you produce turns heads! You are passionate about building intuitive interfaces and designing experiences that improve ease of use. You really love the work you do and are really proud of the work you produce, with the ability to come up with great solutions to problems.

If this sounds like you, we’d love to meet you!

WE THINK YOU WILL LOVE IT HERE

We love everything web and digital. We are a young yet experienced team of designers, project managers, developers, and QA Testers.

Our office is based in Table View, Cape Town. We have been operating for over 17 years, working with national and international clients, so you will constantly be exposed to clients who operate in a wide range of industries. We believe in keeping our culture STRONG, that is why we have regular team events and spend some Friday afternoons jamming some music, playing arcade games and playing table tennis, all

while we enjoy a cold brewski.

SO, HERE’S WHAT WE NEED FROM YOU

• An excellent understanding of UX and able to design across platforms.
• Working knowledge of HTML and how to push its limits - Just the look and feel, we’re not

expecting you to do any coding.

• Have you got a kickass portfolio to showcase your skills? We’d love to see it! (and as an added bonus we’d like to see some Wireframing and UX flow examples).
• Pixel perfection! An eye for quality and detail.
• You’ve got solid knowledge of Photoshop, XD animation and videos (we’ve got some exciting things planned!)
• Corporate identity comes so naturally to you! You conceptualize ideas, and design solutions which beautiful match company's culture and values.

WHAT YOU’LL GET UP TO

• Roll out designs for our clients.
• Produce work of exceptional standards & that you are super proud of!
• Keeping up-to-date with the latest technology and trends offering the best possible skill to our brand.

WHAT’S ON OFFER

We are offering between R25 - R35k per month. Your salary will depend on your creds, skills, and experience, we are negotiable if you are a perfect fit.

OUR VALUES

• Show up, step up & own it! Most importantly have FUN!
• Don’t just meet expectations, exceed them & be proud of it.
• Add a personal touch in everything you do, we’re human after all.
• Arrive with a smile & leave with one too :)

Our client is a strategic digital innovations agency. They partner clients to deliver web and mobile technology solutions that solve business problems or create business opportunities that help grow their business. With more than 20 years of experience in tailor-making and delivering best-of-class solutions, we are always on the hunt for talented problem solvers that have deep creative, technology or strategy skills and enjoy out-of-the-box thinking.

Job description
We are looking for a strong Full Stack Engineer, who has a passion for coding and intimate knowledge and experience in JavaScript (ES2015, ES2017). Due to the nature of the business, we are looking for a self-starter who is comfortable managing a project start to finish.

Responsibilities
• Leading / working in a team to build out mobile and web applications
• Provide effort estimates for project quotes
• Optimise applications for maximum speed and scalability.
• Understand asynchronous request handling, and partial page updates

Requirements

Your skill set should look something like this:
• Strong Javascript skills (ES6+, Typescript) including Angular 3.0+ / React.js / Vue.js
• Laravel (MVC) / Node
• AWS (Beanstalk, Lambda,EFS,S3)
• CI/CD (Jenkins / Docker / Chef / Puppet)
• GraphQL
• JWT
• API Development (JSON, ReST)
• Micro-Services
• Solution Architecture

We are in search of a Business Development Manager to join the clients mission of becoming a leading digital innovation partner in Africa.

The ideal candidate will know the digital innovation agency business and articulate the value of digital transformation and innovation to a B2B or B2C target audience of CSuites and key decision makers in both Blue Chip Clients and Funded Start-Ups across a variety of industries. You will be conversant in and exhibit superior digital acumen with a proven track record in selling experience design led solutions underpinned by bespoke technology solutions built with modern tech stacks.

Being a digital/tech native you can translate the trends and lingo of the digital world into business value at all management levels. Your job is to be a hunter and know the market, hunt the business challenges that can be solved digitally, creating and pursuing opportunities with new client prospects through you well established network.
Being a trusted digital consulting partner you’re comfortable with positioning a full-stack offering that spans ideation and strategy, design services and technology delivery.

You will lead new business initiatives, in collaboration with the leadership team, and Marketing, to craft winning proposals whilst driving an effective end-to-end new business and account management funnel.
As a hunter and deal-closer you will understand the fine art of balancing commercial opportunity with business competencies, risks and delivery related challenges when bidding for new business.

Responsibilities
• Grow our new business and extract value from both our existing network and client base and cultivating your own pipeline
• Drive the new business pipeline development within the local market and sub-Saharan Africa region
• Lead end-to-end pre-sales/new business acquisition and closing including quote and proposal development along with RFX submissions where required
• Participate in relevant marketing and industry events.
• Accurate weekly, monthly, and quarterly forecasting and revenue delivery.
• Keep up with the trends in professional digital agency services industry verticals.
• Keep up with client success case studies

Requirements
Your skill set and experience should look something like this:
• Bachelor’s degree in Commerce, Marketing or Business Management
• 10+ years’ experience in business development/sales roles within the digital agency/tech professional services industry.
• 3 - 5+ years’ experience with selling digital innovation services.
• Existing network of potential clients in your region
• Demonstrable track record of proven business acquisition and consistently achieving performance targets (monthly / quarterly) for a reputable organisation
• Personal drive to “Getting it done and right” and strong business acumen
• Flexibility and adaptability to client new demands and business environments
• Excellent interpersonal, communication, and people skills working with internal teams and client teams as well as having the ability to pitch and deal with business owners and the C-Suite.
• Self-starter and able to work unsupervised and under pressurised timelines
• Assertiveness, directness, positivity, passionate and a champion mentality
• Strong senior executive engagement and negotiation skills.

A unique opportunity to be the go-to digital marketing expert to the advertising and PR global team of a well-established organisation and to build their digital marketing presence in Africa. This is remote position that would involve travel to Malawi, Zambia and Zimbabwe.

Key Responsibilities:

• Build and manage the digital marketing solution vision and technical roadmap, delivering process enhancements and solutions on time and at a quality essential to supporting business marketing objectives.
• Developing and implementing comprehensive digital marketing programs across all digital channels including web, SEO/SEM, database marketing, email, social media and display advertising campaigns, in line with brand plans and business priorities.
• Working with content marketing and design teams to create suitable content for each stage of a customer’s digital journey.
• Lead strategic technical initiatives within the group, partnering with developers to optimize web traffic, conceptualize and produce web content and promotional campaigns.
• Measure and report the performance of all digital marketing campaigns and assess against goals (ROI and KPIs).
• Capture business needs across Business Units and translate those needs into processes, technology and data solutions capable of scaling to meet demand.
• Identify and integrate solutions across CRM, marketing tech, advertising tech and supporting solutions stack focused on streamlining operations and ensuring data efficacy for accurate targeting and measurement.
• Oversee overall governance of data and data analytics across the marketing organization, systems and tools.
• Manage migrations and lead continuous improvement of data governance and data integrity.
• Manage vendor relationships directly or in partnership with other stake holders ensuring that the vendor is aware of and operating in line with Full Circle business needs and expectations.
• Create and manage training programs for system and tools ensuring team members know how to leverage the solutions to meet their objectives and streamline their work.
• Develop and maintain strong internal relationships, nurturing an enablement environment where team members look to you for solutions to streamline their work and improve overall program performance.
• Advocate for solution and process adoption across the group, partner with leaders and team members to infuse solutions into their work and make improvements in marketing data and measurement.

Key Requirements

• You have a degree in Marketing, Business Administration or related field
• You have prior experience in a similar role
• You have good knowledge and hands on with SEO, data analytics, social media marketing, email marketing, CRM, marketing automation and digital marketing analytics tools such as Google Analytics and Tableau
• Excellent analytical and project management skills
• You have excellent written & verbal communication skills.
• You are a creative thinker and problem solver.
• You thrive in matrix environments and are adept at building relationships with different stakeholders.