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Job Summary
Duties:Supervise the maintenance team in carrying out daily, weekly, and monthly maintenance schedules.
Respond promptly to maintenance requests from all departments and guest rooms.
Conduct regular inspections of all guest rooms, public areas, plant rooms, and back-of-house facilities.
Ensure all preventive maintenance programmes are adhered to and documented accurately.
Coordinate and oversee work carried out by external contractors and service providers.
Monitor and maintain all mechanical, electrical, plumbing, HVAC, and life safety systems.
Ensure compliance with all health, safety, and environmental regulations.
Maintain accurate records of all maintenance activities, work orders, and equipment servicing.
Assist in the procurement of maintenance materials, tools, and spare parts.
Liaise with Front Office and Housekeeping to prioritise room maintenance and minimise downtime.
Train and mentor maintenance team members on safety procedures and technical best practices.
Report major defects or required capital expenditure to the Assistant Engineer.
Requirements:
Trade qualification in Electrical, Plumbing, Mechanical, or Building Maintenance (essential).
Minimum 3–5 years’ maintenance experience, preferably in a hotel or hospitality environment.
Experience in a supervisory role advantageous.
Knowledge of HVAC, electrical, and plumbing systems.
Valid driver’s licence advantageous.
Demonstrated experience serving an international, high-net-worth, and culturally diverse clientele, with a refined understanding of the nuanced expectations, sensitivities, and preferences of discerning global travellers.
Prior experience within an ultra-luxury property is strongly preferred, with a thorough understanding of the intimate, detail-obsessed, and hyper-personalised service culture that defines a 102-key operation where every guest interaction carries the full weight of the brand and no request is too small to matter.
Strong technical aptitude across multiple trades.
Good leadership and organisational skills.
Ability to prioritise and manage multiple tasks simultaneously.
Strong communication and interpersonal skills.
Commitment to safety and regulatory compliance.
Attention to detail and high standards of workmanship.
Craven Cottage CC
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