Develop training plans and with Implementation partner ensure touchpoints with change management and communications to ensure adoption of the solution.
Training material and content converted and implemented.
Impact of training measured through training assessments and end user feedback.
Training initiative managed within scope, budget, and timelines.
Impact of training interventions measured through post implementation review.
Ownership successfully transferred to business (Train-the-Trainer), UAT Training and support areas (e.g. Service Desk), i.e. areas impacted by implementation of the project; and end-user training.
Timeous and relevant feedback to Steering Committee
Project manage the training management plan.
Proactively identifies issues and risks (conscience of the project), providing feedback to Project Manager.
Manages training management activities in line with other initiative components (e.g. technology and process).
Continually reviews and revises resources, timelines, and scope.
Knowledge and Experience:
Experience in transformation and content development of existing training material onto e-learning & digital platform essential
Advanced understanding of service specific IT systems and ability to adapt as systems are integrated
Good understanding of Microsoft systems and excellent general IT competence
Experience of how to exploit technologies to promote new ways of working.
Knowledge and experience of working in a training role with a sound grasp of training methods and delivery.
Experience of project working and management
Education:
Appropriate industry relevant training qualification and certification.