8 Professions jobs in Cape Town on Job Mail

• Responsible for ensuring smooth functioning of Quality Compliance, driving compliance and process improvement initiatives in the allocated business processes
• Ensure timely incubation of QCAs in allocated processes and ensuring that QC deliverables (monitoring, feedback, production, reporting) targets are met
• Manages/Leads innovation/PE projects
• Assist in set up of Quality Compliance function for business processes in coordination with Operations and/or Migrations Team
• Timely and accurate reporting of the internal rating on the SLA parameters; timely and accurate reporting of quality performance
• Conduct regular Gage R & R / calibrations sessions internally and/or with clients
• Perform ongoing reviews to ensure compliance to QSD and facilitate in changes in QC procedures
• Drive compliance in business processes to internal standards and third-party certification standards by providing support to Operations in closure of audit findings
• Train / mentor QCAs on quality tools and concepts
• Support Six Sigma Projects
• Support baseline activity
• Responsible for making and presenting MBR slides from Quality Excellence perspective

Competencies Required

• Fosters a spirit of collaboration and team work
• Content Development
• Networking & Influencing
• Basic Statistical Analytics
• Operational planning and Process management
• Knowledge
• Has a bias for action. Superior Implementation
• Resolves Conflicts Constructively
• Feedback
• Communication
• Conformance with Policies/Compliances
• Process Mapping and Documentation
• Ability to Work Independently
• Monitoring and reviewing
• Problem Solving

Preferred Skillset

• Exceptional listening and analytical skills
• Excellent oral, written and interpersonal communication skills
• Intermediate level of knowledge in MS-Office
• Work accurately and with an eye for details

Requirements

• 2 years Leadership experience
• 4+ years of experience as a Quality Analyst
• Preferably BPO experience
• A Bachelor's/College Degree any field is an advantage

A leading BPO (Business Process Outsourcer) is seeking Dutch speaking Customer Service Agents to join their division. This international company has offices across the globe, including in Germany, UK, France, Netherlands, Belgium and more.

Qualifications and experience:

· Matric or High School equivalent

· Previous customer service experience

· Inbound Call Centre experience advantageous

· Previous travel or tourism industry experience advantageous

Competencies:

· Excellent language skills in Dutch (mother tongue) and English

· Exceptional communication skills

· Computer literate in MS Office package

· Exceptional service and support orientation

· Clear criminal and credit record

Basic Function

This role is primarily responsible for monitoring, assessing, and developing the channels of hiring, and hiring the right kind of people in the Organization through the. To ensure:

• Smooth Functioning of the various channels of Recruitment

To mentor the Executives, in respective Teams

Essential Functions

• Ensure that the process transactions are processed as per policy / procedures
• Ensure that the assigned targets are met in accordance with SLA and Internal standards
• Ensure that the quality of transaction is in compliance with predefined parameters as defined by Process Excellence
• Ensure adherence to established attendance schedules
• Ensure adherence to Company Policies and Procedures

The performance parameters include the following:

• Development and management of New and Existing vendors
• Cost effectiveness of hiring through that channel
• Quality parameters
• Compliance adherence in process and audits
• Number of defects made against the Offers rolled out
• Attain consistency in time to hire of candidates
• Offer to Joining Ratio

Primary Internal Interactions

• Team for the purpose of coordination
• Manager for escalations, unresolved issues, appraisals and reviews
• SAVP / VP for solving the issues unsolved by the immediate supervisor
• Operations and Support hiring managers – for the purpose of Recruiting candidates for their processes and for calibration purposes
• Finance and Commercial departments for settling vendor
• Customer Experience Analysts and Trainers for the purpose of Voice Capability assessments

Primary External Interactions

• Vendors for:
  • Hiring candidates, Lining up candidates for interviews and also assessing their performance
  • Giving Advertisements
  • Preparing promotion material

Skills

Process Specific Skills

- Interviewing skills

- Feedback skills

Soft skills (Minimum)

- Excellent Communication skills – written and oral

- Should be confident and willing to work in shifts and travel

Should display sufficient flexibility and urgency to handle pressure in a cross- cultural environment

- Computer proficiency – MS Office

- Team handling skill

- Should be able to take decisions in all kind of situations

- Orientation towards data and MIS

Soft Skills (Desired)

- Self starter

- Good Listening skills

- Dependable

- Matured to carry out assessments

Education Requirements

• Matric (Passed)
• Appropriate Tertiary Qualification in related field or Post Graduate with specialization in Human Resources will be preferred

Work Experience Requirements

• Minimum 3 years’ experience in a Lead role
• Experience in the BPO sector
• Sound experience in Leading a team to onboard between 150-200 FTE monthly across various processes
• Solid track record of success in Volume Recruitment

A leading BPO (Business Process Outsourcer), is seeking German speaking Customer Service Agents to join their new UK airline division. This international company has offices across the globe, including in Germany, UK, France, Netherlands, Belgium and more. Their exclusive European airline client offers easy and affordable travel for its international clientele. Their vibrant and passionate staff provide first class service and support via telephone and email.

Come and join the team to benefit from the following:

• Medical aid
• Shift allowance
• Incentives
• Subsidised Transport
• A young and vibrant work environment
• Exposure to international clientele
• Training and great growth potential within the company

You should have a passion for assisting people and be able to handle internationally based clients in a professional and friendly manner. In addition, you require the following:

Qualifications and experience:

• Matric or High School equivalent
• Previous customer service experience
• Inbound Call Centre experience advantageous
• Previous travel or tourism industry experience advantageous

Competencies:

• Excellent language skills in German (mother tongue) and English
• Exceptional communication skills
• Computer literate in MS Office package
• Exceptional service and support orientation
• Clear criminal and credit record
• Ability to work shifts: Monday - Sunday

Primary Job Responsibility (not limited to)

• To ensure Regulatory, Contractual and Policies & Procedural compliances in the area by conducting regular reviews
• Reporting exceptions to the management

Brief Job Description (not limited to)

• Conducting daily hygiene checks
• Conducting audits as per the monthly audit calendar
• Preparation of audit reports and highlighting any other anomalies found
• Escalation of compliance exceptions to the higher management and ensuring their closure
• Conducting follow-up’s and reviewing implementation of action plans
• Ensure compliance to laws & regulations, contracts and organizational policies and procedures in respect of reporting
• Liaison effectively with leadership team from multiple clients, proving to be an effective and dependable support mechanism

Competencies & Skills

• Strong Computing Skills and Data analysis skills
• Ability to work in a continually challenging environment
• Auditing skills and eye for details
• Good organizing skills and ability to work independently with strict deadlines
• Should possess excellent logical reasoning skills
• Proficient in MS Office
• Good communication skills and written English
• Effective planning and prioritizing abilities to execute everyday responsibilities

Urgently looking for experienced Business development Managers to manage sales Fibre to the Business (FTTH)

PURPOSE OF THE JOB

Business developer will be responsible for the New Sales as well as associated administrative personnel. Regional management responsibility for the New Sales team as well as associated administrative personnel. Regional management responsibility for the achievement of the new sales budgets as set by EXCO

Experienced required:

• Sales, business management and telecommunications (Must).
• 3 years successful Corporate Direct Sales experience.
• 2 years ICT industry experience.

Basic Salary + other benefits.

R15k - R25k (depending on experience)

Comes with benefits and allowances.

If you meet the above requirements, please email me at: carlos@abcworldwide.com

• Planning paid media campaigns across multiple Google Ad platforms.
• Manage Google Ad Media buying Platforms.
• Optimising advertising campaigns for client.
• Project manage, implement and optimize all of the activity and processes required to proficiently run performance paid media campaigns.
• Analysing the performance of campaigns, identifying strategic opportunities and exceed set KPIs.
• Maintaining an in depth understanding of digital media landscape to ensure delivery of best-in-class campaigns.
• Managing day-to-day relationships with account teams, clients, advertising partners and colleagues.
• Demonstrates measurable success through the achievement of set KPIs. E.g. account turnover and profitability, campaign management, report generation/analysis and overall service
• An in-depth knowledge of the technologies and processes involved in running Google Ad Paid Media campaigns (particularly, Google ads, Microsoft Search, Google analytics and other web analytics packages).