12 Professions jobs in Cape Town on Job Mail

• Responsible for ensuring smooth functioning of Quality Compliance, driving compliance and process improvement initiatives in the allocated business processes
• Ensure timely incubation of QCAs in allocated processes and ensuring that QC deliverables (monitoring, feedback, production, reporting) targets are met
• Manages/Leads innovation/PE projects
• Assist in set up of Quality Compliance function for business processes in coordination with Operations and/or Migrations Team
• Timely and accurate reporting of the internal rating on the SLA parameters; timely and accurate reporting of quality performance
• Conduct regular Gage R & R / calibrations sessions internally and/or with clients
• Perform ongoing reviews to ensure compliance to QSD and facilitate in changes in QC procedures
• Drive compliance in business processes to internal standards and third-party certification standards by providing support to Operations in closure of audit findings
• Train / mentor QCAs on quality tools and concepts
• Support Six Sigma Projects
• Support baseline activity
• Responsible for making and presenting MBR slides from Quality Excellence perspective

Competencies Required

• Fosters a spirit of collaboration and team work
• Content Development
• Networking & Influencing
• Basic Statistical Analytics
• Operational planning and Process management
• Knowledge
• Has a bias for action. Superior Implementation
• Resolves Conflicts Constructively
• Feedback
• Communication
• Conformance with Policies/Compliances
• Process Mapping and Documentation
• Ability to Work Independently
• Monitoring and reviewing
• Problem Solving

Preferred Skillset

• Exceptional listening and analytical skills
• Excellent oral, written and interpersonal communication skills
• Intermediate level of knowledge in MS-Office
• Work accurately and with an eye for details

Requirements

• 2 years Leadership experience
• 4+ years of experience as a Quality Analyst
• Preferably BPO experience
• A Bachelor's/College Degree any field is an advantage

A leading BPO (Business Process Outsourcer) is seeking Dutch speaking Customer Service Agents to join their division. This international company has offices across the globe, including in Germany, UK, France, Netherlands, Belgium and more.

Qualifications and experience:

· Matric or High School equivalent

· Previous customer service experience

· Inbound Call Centre experience advantageous

· Previous travel or tourism industry experience advantageous

Competencies:

· Excellent language skills in Dutch (mother tongue) and English

· Exceptional communication skills

· Computer literate in MS Office package

· Exceptional service and support orientation

· Clear criminal and credit record

Basic Function

This role is primarily responsible for monitoring, assessing, and developing the channels of hiring, and hiring the right kind of people in the Organization through the. To ensure:

• Smooth Functioning of the various channels of Recruitment

To mentor the Executives, in respective Teams

Essential Functions

• Ensure that the process transactions are processed as per policy / procedures
• Ensure that the assigned targets are met in accordance with SLA and Internal standards
• Ensure that the quality of transaction is in compliance with predefined parameters as defined by Process Excellence
• Ensure adherence to established attendance schedules
• Ensure adherence to Company Policies and Procedures

The performance parameters include the following:

• Development and management of New and Existing vendors
• Cost effectiveness of hiring through that channel
• Quality parameters
• Compliance adherence in process and audits
• Number of defects made against the Offers rolled out
• Attain consistency in time to hire of candidates
• Offer to Joining Ratio

Primary Internal Interactions

• Team for the purpose of coordination
• Manager for escalations, unresolved issues, appraisals and reviews
• SAVP / VP for solving the issues unsolved by the immediate supervisor
• Operations and Support hiring managers – for the purpose of Recruiting candidates for their processes and for calibration purposes
• Finance and Commercial departments for settling vendor
• Customer Experience Analysts and Trainers for the purpose of Voice Capability assessments

Primary External Interactions

• Vendors for:
  • Hiring candidates, Lining up candidates for interviews and also assessing their performance
  • Giving Advertisements
  • Preparing promotion material

Skills

Process Specific Skills

- Interviewing skills

- Feedback skills

Soft skills (Minimum)

- Excellent Communication skills – written and oral

- Should be confident and willing to work in shifts and travel

Should display sufficient flexibility and urgency to handle pressure in a cross- cultural environment

- Computer proficiency – MS Office

- Team handling skill

- Should be able to take decisions in all kind of situations

- Orientation towards data and MIS

Soft Skills (Desired)

- Self starter

- Good Listening skills

- Dependable

- Matured to carry out assessments

Education Requirements

• Matric (Passed)
• Appropriate Tertiary Qualification in related field or Post Graduate with specialization in Human Resources will be preferred

Work Experience Requirements

• Minimum 3 years’ experience in a Lead role
• Experience in the BPO sector
• Sound experience in Leading a team to onboard between 150-200 FTE monthly across various processes
• Solid track record of success in Volume Recruitment

Job Purpose:

To ensure effective social media content and campaign strategy and production through the creation of digital content for a variety of communication channels, from conception to completion.

Job Objectives:

• Drive the conceptualisation and creation of digital content for social media channels and group websites through bringing all types of content ideas to life, from graphic design to photos, videos and multimedia content
• Contribute forward-thinking content ideas that help amplify the group’s reputation among target audiences through experimenting with new formats, techniques and creative strategies
• Collaborate with internal and external stakeholders to identify new stories, trends, and opportunities to create content and campaigns
• Assist with managing project and campaign deliverables in order to meet expectations and ensure campaigns are on time and on budget
• Create and manage a database of visual assets across all brands within the organisation
• Assist with ad-hoc design projects, including PowerPoint presentations and materials development
• Create and pitch effective campaign ideas needed to ladder up to the envisioned marketing pitch (the big idea) whilst ensuring integration with the broader marketing plan involving all other media channels
• Develop content and campaign strategies that cut major social media outlets (Facebook, Facebook Live, Instagram, Snapchat, Pinterest) and across digital formats
• Design content for organic posts as well as paid formats ensuring up-to-date social media ad formats
• Manage internal and external videographers / photographers / editors and internal graphical designers to plan and produce professional shot content
• Capture video and photos at live events or stage ad-hoc shoots in the relevant environments as and when required and when the opportunity arises
• Ensure that all content or language published to group’s social media platforms adheres to group’s

Knowledge:

• Digital and social media formats
• Full MS Office suite
• In-depth knowledge/experience with all major social media platforms and Experience producing social-first content on one or more social media platforms

Skills:

• Strong project management skills
• Able to thrive in a fast-paced, dynamic environment and to work both independently and as part of a cross-functional team
• Ability to take direction
• Ability to understand group’s identity, core target audience and layer onto that own creativity and fresh content ideas
• High level of organization
• Attention to detail
• Strong writing skills

Experience:

Essential

• 2-4 years professional experience
• Experience in graphic design, photography and image editing;
• Experience with PhotoShop and InDesign

Desirable

• Some video production experience

Education:

Essential

• Grade 12

Desirable

• Bachelor’s Degree

A leading BPO (Business Process Outsourcer), is seeking German speaking Customer Service Agents to join their new UK airline division. This international company has offices across the globe, including in Germany, UK, France, Netherlands, Belgium and more. Their exclusive European airline client offers easy and affordable travel for its international clientele. Their vibrant and passionate staff provide first class service and support via telephone and email.

Come and join the team to benefit from the following:

• Medical aid
• Shift allowance
• Incentives
• Subsidised Transport
• A young and vibrant work environment
• Exposure to international clientele
• Training and great growth potential within the company

You should have a passion for assisting people and be able to handle internationally based clients in a professional and friendly manner. In addition, you require the following:

Qualifications and experience:

• Matric or High School equivalent
• Previous customer service experience
• Inbound Call Centre experience advantageous
• Previous travel or tourism industry experience advantageous

Competencies:

• Excellent language skills in German (mother tongue) and English
• Exceptional communication skills
• Computer literate in MS Office package
• Exceptional service and support orientation
• Clear criminal and credit record
• Ability to work shifts: Monday - Sunday

Primary Job Responsibility (not limited to)

• To ensure Regulatory, Contractual and Policies & Procedural compliances in the area by conducting regular reviews
• Reporting exceptions to the management

Brief Job Description (not limited to)

• Conducting daily hygiene checks
• Conducting audits as per the monthly audit calendar
• Preparation of audit reports and highlighting any other anomalies found
• Escalation of compliance exceptions to the higher management and ensuring their closure
• Conducting follow-up’s and reviewing implementation of action plans
• Ensure compliance to laws & regulations, contracts and organizational policies and procedures in respect of reporting
• Liaison effectively with leadership team from multiple clients, proving to be an effective and dependable support mechanism

Competencies & Skills

• Strong Computing Skills and Data analysis skills
• Ability to work in a continually challenging environment
• Auditing skills and eye for details
• Good organizing skills and ability to work independently with strict deadlines
• Should possess excellent logical reasoning skills
• Proficient in MS Office
• Good communication skills and written English
• Effective planning and prioritizing abilities to execute everyday responsibilities

Urgently looking for experienced Business development Managers to manage sales Fibre to the Business (FTTH)

PURPOSE OF THE JOB

Business developer will be responsible for the New Sales as well as associated administrative personnel. Regional management responsibility for the New Sales team as well as associated administrative personnel. Regional management responsibility for the achievement of the new sales budgets as set by EXCO

Experienced required:

• Sales, business management and telecommunications (Must).
• 3 years successful Corporate Direct Sales experience.
• 2 years ICT industry experience.

Basic Salary + other benefits.

R15k - R25k (depending on experience)

Comes with benefits and allowances.

If you meet the above requirements, please email me at: carlos@abcworldwide.com

Job brief

We are looking for a Recruiter with full-cycle recruiting experience, from talent sourcing and attracting candidates to interviewing and hiring great employees.

What does a Recruiter do?

A successful recruiter will collaborate with department managers on a regular basis and proactively identify future hiring needs. You should also be able to attract candidates using various sources, like social media networks and employee referrals. Our ideal recruiter holds an academic HR background combined with work experience in screening, interviewing and assessing candidates.

Ultimately, the responsibilities of the Recruiter are to ensure our company attracts, hires and retains the best employees, while growing a strong talent pipeline.

Responsibilities

• Design and implement overall recruiting strategy
• Develop and update job descriptions and job specifications
• Perform job and task analysis to document job requirements and objectives
• Prepare recruitment materials and post jobs to appropriate job board/newspapers/colleges etc
• Source and recruit candidates by using databases, social media etc
• Screen candidates resumes and job applications
• Conduct interviews using various reliable recruiting and selection tools/methods to filter candidates within schedule
• Assess applicants’ relevant knowledge, skills, soft skills, experience and aptitudes
• Onboard new employees in order to become fully integrated
• Monitor and apply HR recruiting best practices
• Provide analytical and well documented recruiting reports to the rest of the team
• Act as a point of contact and build influential candidate relationships during the selection process
• Promote company’s reputation as “best place to work”

Requirements

• Proven work experience as a Recruiter (either an in-house recruiter or a staffing agency recruiter)
• Solid ability to conduct different types of interviews (structured, competency-based, stress etc)
• Hands on experience with various selection processes (video interviewing, phone interviewing, reference check etc)
• Ability to organize skills assessment centers (in tray activities, work samples, psychometric and IQ/EQ tests, etc)
• Familiarity with HR databases, Applicant Tracking Systems (ATS) and Candidate Management Systems (CMS)
• Hands-on experience with recruiting software, as well as Human Resource Information Systems (HRIS) or Human Resource Management Systems (HRMS)
• Excellent communication and interpersonal skills
• Strong decision-making skills
• BS/MS in Human Resources Management

Opportunity is available for an enthusiastic candidate to join an industry leading Recruitment Company based in Waterfront, Cape Town. This exciting position in Recruitment offers you a fantastic opportunity to develop your professional skills. The variety, stimulation, and challenge of this role are unequaled and you will be well rewarded and incentivized.

If you have a high standard of excellence, are eager to learn and not afraid of hard work, this is an opportunity for you to grow exponentially.

Key responsibilities:

• Be able to identify potential candidates to fulfill client’s requirements within the specific field
• Understand client expectations, review and interpret job criteria and engage candidates who are as closely matched to the required skill.
• Searching, screening and short listing quality candidates on available job portals
• Marketing quality candidates to quality companies
• Working required job specs from clients
• Building client relationships
• Negotiating of offers between candidate and client until successful placement is made
• Deliver the highest levels of quality and customer satisfaction
• Utilize extensive candidate engagement strategies that are relevant to facilitate communication. This may include developing a referral network and demonstrating excellent headhunting skills
• Responsible for developing and learning technology and market awareness
• Demonstrate a commitment to candidate relationships and engagement at all levels.

Requirements:

• Tertiary qualification – Degree/Diploma
• 1-2 years of recruitment experience, ideally from an agency environment
• Must have high attention to detail
• Eager to learn and grow
• Ability to work independently
• Self-motivated and self-driven
• High level of energy
• Computer literate.

• Planning paid media campaigns across multiple Google Ad platforms.
• Manage Google Ad Media buying Platforms.
• Optimising advertising campaigns for client.
• Project manage, implement and optimize all of the activity and processes required to proficiently run performance paid media campaigns.
• Analysing the performance of campaigns, identifying strategic opportunities and exceed set KPIs.
• Maintaining an in depth understanding of digital media landscape to ensure delivery of best-in-class campaigns.
• Managing day-to-day relationships with account teams, clients, advertising partners and colleagues.
• Demonstrates measurable success through the achievement of set KPIs. E.g. account turnover and profitability, campaign management, report generation/analysis and overall service
• An in-depth knowledge of the technologies and processes involved in running Google Ad Paid Media campaigns (particularly, Google ads, Microsoft Search, Google analytics and other web analytics packages).

WORK FORCE ANALYST - SCHEDULERS / RTA

I am currently recruiting permanent staff within our WorkForce Management Team as I am hiring WorkForce Analyst-Schedulers/ RTA's at the following levels:

ESSENTIAL FUNCTIONS:
-Regularly performs volume and performance analysis and proactively communicates possible impacts to business
-Supports management with all necessary reports and planning models to facilitate the process of decision making
-Monitors actual activities and compares it to plan and makes recommendations for immediate changes
-Staff the appropriate number of agents at the proper time based on recent/historical capacity drivers
-Ensures that pre-planned activities are being scheduled in advance and communicated effectively
-Ensures adherence to schedules and raises alerts in a timely manner in case of deviations
-Optimizes the schedules and makes real-time adjustments on breaks and lunches based on the actual staffing
-Executes skill change and reallocation requests and initiatives
-Provides recommendations in case of understaffing/overstaffing
-Act as first point of contact for any escalations, outages, system issues or any other production impacting situations
-Maintains confidentiality relative to the organizational strategies, objectives and practices

SKILLS:
-Technical Skills
-Dialer
-Microsoft Excel (good excel skills)
-Other outbound tools a plus

REQUIREMENTS:
-Candidate must possess at least a Bachelor’s/College Degree
-2 years minimum experience in Workforce Management
-Dialer experience for outbound campaigns a must
-Excellent skills in scheduling and real-time time management a must
-Strong organizational skills to ensure critical timelines are met
-Accuracy and attention to details are must in this role
-Detail-oriented with the ability to deliver project deliverables with little supervision
-Excellent written, verbal, and e-mail skills, with the ability to interface effectively with individuals at various levels
-Ability to effectively prioritize workload in a fast-paced, real-time, and frequently changing environment while remaining detailed and organized
-Demonstrate analytical, organizational, problem-solving, and creative thinking skills
-Respond positively to change, embracing and using new practices or values to accomplish goals and solve problems
-Flexible and willing to work in shift schedules and during weekends

-Package: R20k – R24k Per Month + Benefits

Compulsory Docs:

• Updated CV
• ID Copy
• Matric/Degree
• Latest Payslip (If applicable)