Engineering & Liability Claims Negotiator

Century City, Cape Town (On-Site)

The Claims Negotiator contributes to the organisational goals by processing (from registration through to settlement) and validating own damage claims, liability and SASRIA claims (amongst others) in respect of Plant All Risk, Contractors All Risk, Machinery Breakdown & Business Interruption and Electronic Equipment Policies (where applicable) within reasonable time frames as required.

The ideal candidate is results-oriented and thrives within a high-pressure dynamic environment. A strategic thinker who follows a decisive and proactive approach. A team player who is committed to acting with integrity, responsibility, and accountability.

Salary negotiable depending on experience and knowledge.

Key Responsibilities:

• Operational
  • Attending to own damage claims, liability and SASRIA claims (amongst others) in respect of Plant All Risk, Contractors All Risk, Machinery Breakdown & Business Interruption and Electronic Equipment Policies (where applicable)
  • Sound knowledge of claims principles in industry including Claims management
  • Actively manage and oversee the start-to-end claims
  • Contribute to the growth and profitability of the Company by providing excellent service and maintaining relationships
  • Manage and organize day-to-day operations by establishing priorities to ensure registering, handling and settling of claims on Company’s delegated authority and at the same time maintain the standards of the claims department
    • Controlling of registers, compliance with SLA’s, diary management, quantum, recoveries, salvage and secure proper claims
    • Assess the claims internally
    • Ensure all technical aspects for claims settlement are adhered to
    • Negotiate settlement of the claims with all relevant stakeholders
    • Daily diary files to be extracted and dealt with g. letters of demand, final notices reminders and follow up assessors’ reports
    • Processing payments on system

• • Registering claims with the reinsurers/co insurers
  • Facultative reinsurance & co-insurance recoveries
  • Monitor and periodically review estimates
  • Appointment of investigators, assessors, loss adjusters and other experts if necessary
    • Negotiate discounts to reduce costs with repairers, service providers and partners, without compromising quality or harming client retention initiatives
  • Attend to Third party claims in terms of the Plant and Contractors Third Party Liability cover
    • Signing off of third party
    • Third Party

• Relationship Management
  • Liaising in a professional manner with brokers and other insurers in respect of claims aspects
    • Following up on regular intervals and provide constructive feedback to brokers and management
    • respond to queries within 24 hours
  • Liaising with attorneys, giving instruction to attorneys to act on Insurers behalf
  • Work with different people internally and externally to improve service, efficiency, and improve presentation of information.
  • Actively build, improve and maintain relationships with all stakeholders, e. internally and externally.

Minimum Requirements:

• Admitted attorney
• LLB
• Matric
• Engineering insurance industry knowledge is an advantage
• Prepared to study towards a full FAIS qualification
• Willing to do Regulatory Representatives exam
• Bilingual
• Efficient in Word, Excel, and Outlook

Skills:

• Technical expertise
• Good communicator (verbal & written)
• Must be a problem solver (able to assimilate large amounts of information and apply policy wording)
• Ability to work under pressure
• Quality control
• Reporting
• Negotiation
• Risk Management
• Problem solving
• Decision making
• Customer service
• Innovation
• Understand applicable legislation