Recruitment Employer Sign Up Post a FREE Vacancy Employer/Recruiter Registration
Login
Duties and Responsibilities:
Skills & Experience:
Advantageous:
Please note that by submitting your personal information to Deka Minas you free-willingly issue the business consent to make use of such data for the specific purpose of securing you either permanent or temporary employment. Our business makes use of a POPIA compliant database and you have the right to access, right to correction and right to deletion of your personal information.
Duties and Responsibilities:
Skills & Experience:
Advantageous:
Please note that by submitting your personal information to Deka Minas you free-willingly issue the business consent to make use of such data for the specific purpose of securing you either permanent or temporary employment. Our business makes use of a POPIA compliant database and you have the right to access, right to correction and right to deletion of your personal information.
Duties and Responsibilities:
Skills & Experience:
Advantageous:
Please note that by submitting your personal information to Deka Minas you free-willingly issue the business consent to make use of such data for the specific purpose of securing you either permanent or temporary employment. Our business makes use of a POPIA compliant database and you have the right to access, right to correction and right to deletion of your personal information.
A software development company is looking for an experienced Account Manager to join their team.
Key deliverables
• Ensure client is sufficiently enabled to maximise solution utilisation
• Ensure client is satisfied with services received and drive improvements on areas where dissatisfied
• Effectively partner with the rest of the services team to ensure the overall teams success
• Effectively partner with the business development manager team to ensure optimization opportunities are realized
• Develop and maintain excellent product knowledge to ensure the benefits and value of all products are understood, communicated and ultimately well represented in the market
• Act as the main point of contact in all matters relating to client concerns and needs
• Build and strengthen client relationships to achieve long-term partnerships
• Maintain accurate client records, keeping track of any contract updates and renewals
• Work with sales and other internal teams to develop strategic marketing plans and ensure KPIs are being met
• Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to clients
• Take inquiries and requests from customers and address their needs
• Stay on top of accounts, making sure they’re receiving services that are within their budget and meeting their needs
• Meet regularly with other members of the team to discuss progress and find new ways to improve business
• Generate progress reports to give to clients and higher-ups within the organisation
• Identify upsell, cross-sell, and renewal opportunities and communicate with the sales team regularly
Technical knowledge, skills and abilities
• Management of customer communications
• Understanding of Internal Audit and Risk Management
• Problem solving skills and ability to deal with potentially difficult clients
• Mature individual with high level of emotional intelligence
• Proven track record of meeting or exceeding quotas and receiving positive customer feedback
• Proficiency with common customer success and customer relationship management software, such as Salesforce
Behavioural, soft competencies and skills
• On the ball
• Highly accurate
• Strong communicator
• Sense of humour
• Accountability
• Detail-orientated
• Driven
• Financially literate
• Success-orientated
Education and qualifications
• Matric certificate
• Completed Business Degree / similar is highly preferable
Details of experience
• Proven work experience as an Account Manager or Key Account Manager focusing on the African Market
• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organisation, including executive and C-level
• Solid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and MS Office (particularly MS Excel)
• Experience delivering client-focused solutions to customer needs
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
• Excellent listening, negotiation and presentation abilities
• Strong verbal and written communication skills
What would make the candidate successful in the role?
• Must have strong interpersonal skills
• Be self-motivated and a collaborative team player
• Should have an inherent desire to succeed and exceed the goals and targets you and the business have set
• Be DRIVEN
• Accuracy, leadership, results orientation, accountability, humour and Integrity
Our client is looking for a Support Engineer to facilitate successful solution delivery & maintenance on the
instrumentation hardware, field services, IT (Software) and remote support.
Responsibilities will include:
• Installation (incl. IP camera, IP laser, network
switches, LED lights, etc.) on client equipment such as conveyor belts and flotation cells, with a focus on:
o Sensor mounting and configuration
o Network connectivity & configuration
o Low voltage power supply
o Software installation & XML configuration
• Handover, training, and client engagement
• On-going remote sensor health monitoring and diagnostics
o Remote monitoring and remote
o Regularly liaising with client to troubleshoot technical issues and to advise the customer
o Remote setup, configuration, calibration and updating software
o Debug sensor, OPC and data integrity problems
o Automated troubleshooting toolbox and standard operating procedure (SOP) development to solve
recurring problems more efficiently
o Liaising with internal & client IT department regarding infrastructure architecture planning and
maintenance
• On-going field services
o Travel to site - estimated at 20-30 trips per year (trip duration typically 2-5 days, but may at times
be up to 4 weeks)
o Working closely with our Support Technicians based in Johannesburg & Cape Town
Requirements:
• Degree in Engineering (Electrical or IT oriented)
• Onsite Service experience (Minerals processing and Mining industry beneficial).
• Software scripting experience (Advantages).
• Selection / troubleshooting and configurations experience -Fi,
Flood Lights, IP Cameras and more) and in hardware (Servers, network devices, Wi-Fi and other IT
equipment).
• Experience in server and database hosting, as well as firewalling, etc.
• Experience in electronic fault finding and replacements.
• Knowledge in OPC Communication and Setup (Advantages)
• Comfortable working within a team of suppliers to deliver relevant solutions to a client(s)
(• Medically fit to pass client medicals & perform physical/hand-on duties and must be vaccinated)
The Commercial Projects/Program Manager will be responsible for developing a consistent business process landscape in Sub-Saharan Africa (and potentially also the AAA region) as well as its implementation in suitable ERP systems (based on the global Draeger template). He/she will assess business needs, develop solutions, and implement them successfully together with a global team. Managing success against typical project constraints is a requirement of the job. Ultimately, the goal of this role is to develop together with the regional operations team and the country management a sustainable commercial and back-office environment supported by suitable processes and systems
Requirements/Education
HR Strategic Planning
o Define HR priorities and people plans that are fully aligned to Tetrad IT business strategy
Drive delivery of HR initiatives/projects to support business strategy
o Ensure organisation clarity and alignment in business areas, e.g. reporting lines, role
profiles, role titles and competency framework (technical and leadership)
o Develop HR Metrics, Reporting & Analytics
Work Environment & Culture
o Play key role in challenging and supporting staff and leadership to align to organisational
values and related HR policies and processes
o Challenge & improve HR policies/processes/practices in line with global best-practice
Talent Acquisition and Onboarding
o Ensure that talent acquisition sourcing strategies are fully aligned to business requirements
and advise on innovative sourcing channels and ways of building Tetrad IT employer brand
in the market
o Manage end to end talent acquisition process (attraction, selection, offer, onboarding, etc.)
and ensure practices that optimise candidate experience
o Build strong and diverse talent pipelines to provide Tetrad IT with talent requirements for its
current and future needs
o Provide thought leadership on best practice Assessment tools and practices to support the
TA selection process
o Advise on competitive market-related remuneration offers and company benefits to attract
the right talent
Talent and Performance Management
o Execute the Performance Management cycle as a critical enabler of Tetrad IT business
performance, from goal-setting to year-end performance reviews
o Ensure active management of poor performers in business, in accordance with HR Policy
and legislation
o Develop robust and comprehensive talent management strategy, including talent reviews,
succession plans, individual development plans and career development plans linked to
technical and leadership competency frameworks
o Consolidate strategies and solutions to mitigate risks and close gaps identified in talent
reviews for each business area and track progress of these talent plans
o Develop retention plans for top talent and scarce skills
o Provide thought leadership on best practice Assessment tools and practices to support
talent development
Functional and Leadership Development
o Build critical functional capabilities to enable the business areas to deliver against their plans
o Ensure understanding of management development programmes to ensure effective
development at key transition points on the functional/leadership ladder.
o Compile Workforce Skills Plan (WSP) in accordance with SETA requirements
Qualifications, Skills, Experience
o Bachelor Degree in Human Resources, Personnel Management, Industrial Psychology,
Business Management, etc.)
o A post-graduate qualification will be advantageous
o 5 - 8 years' applicable experience as a Human Resources practitioner across all areas of the HR
spectrum, as well as proven experience in Talent Management – essential
o IT services industry experience will be an added advantage
o Problem solving and decision making
o Analytical thinking
o HR reporting & analytics, advanced MS Excel
o Interpersonal skills and negotiating skills
o Commercial acumen
o Knowledge of labour legislation
o Knowledge of HR policies and procedures
o Consultation and communication skills
o Planning and Organising
Please note that by submitting your personal information to Deka Minas you free-willingly issue the business consent to make use of such data for the specific purpose of securing you either permanent or temporary employment. Our business makes use of a POPIA compliant database and you have the right to access, right to correction and right to deletion of your personal information
The role of the Account Executive is to take full accountability for a dedicated client (industry
vertical) and be responsible for the entire sales cycle. The Account Executive connects with warm
prospects to craft product solutions, offer compelling sales pitches, lead demos, and close deals.
The incumbent works closely with current and prospective customers as a trusted digital advisor to
deeply understand their unique company challenges and goals and offers solutions that will help
them reach their business goals. The Account Executive Leverage sales call best practices, team
collab methods, selling tactics, and key tools to close deals quickly.
Key Responsibilities & Duties:
Qualifications, Skills, Experience:
Please note that by submitting your personal information to Deka Minas you free-willingly issue the business consent to make use of such data for the specific purpose of securing you either permanent or temporary employment. Our business makes use of a POPIA compliant database and you have the right to access, right to correction and right to deletion of your personal information
You have successfully created your alert.
You will receive an email when a new job matching your criteria is posted.
Your account has not been verified. Please use the verification link sent via email.
Resend Verification Link