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Job Summary
Duties:Administrative Duties:
Manage and maintain records of staff schedules, leave requests, and attendance logs
Handle general correspondence, phone calls, and emails in a professional and timely manner
Prepare and maintain reports including daily revenue summaries, petty cash logs, and payroll data
Support HR processes such as recruitment documentation, onboarding paperwork, and training coordination
Oversee stock control records for office and operational supplies
Maintain compliance records (health and safety, licensing, permits, etc.)
Coordinate internal meetings and assist with event logistics and supplier communication
Maintain accurate filing systems (digital and physical) for all operational documentation
Back-of-House (BOH) Duties:
Assist in inventory management including weekly stock takes and order tracking for food, beverage, and cleaning supplies
Support procurement processes by liaising with suppliers and placing approved orders
Monitor deliveries and ensure stock is properly received, stored, and logged
Maintain cleanliness and organization of storage areas and administrative workspaces
Assist kitchen or bar staff with preparation or packing for large functions during peak periods if needed
Ensure that all BOH operations comply with health, safety, and food hygiene standards
Work closely with operations team to streamline workflow between FOH and BOH
Requirements:
Grade 12
Previous administrative experience in a hospitality environment is preferred
Strong proficiency in MS Office Suite and/or hospitality management software (e.g., POS, stock systems)
Excellent written and verbal communication skills
High attention to detail and ability to multitask
Basic understanding of inventory and stock control processes
Team-oriented with a flexible and proactive approach to tasks
Ability to work some evenings/weekends during special events or high-volume periods
Craven Cottage CC
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