Introduction

An opportunity has become available for Weddings & Celebrations Coordinator who will ensure seamless service and an exceptional handling of inquiries, closing sales for wedding /functions packages, and guiding clients through the planning process of making a Dream into a Reality. Successful candidate will be responding to potential clients, conducting venue tours, creating proposals, and coordinating with internal teams to ensure a successful event.

Duties & Responsibilities

• Responds to enquiries effectively and timeously on all platforms (telephonic, email, INFO, venue.com, WhatsApp / Instagram etc.) utilizing the correct systems and standard operating procedure in play (Keap)
• Assist with following up quotations/adjustments.
• Play a key role in meeting departmental financial targets.
• Booking and conducting functions and wedding viewings and converting these clients to booked functions using the provided tools, sales skills, and initiative required.
• Ability to upsell and contribute to higher function revenues.
• Ensuring the relevant details and documents are received for new sales and opening these new files accordingly.
• Create, maintain computer and paper-based filing, organizing systems for records, reports, documents etc.
• Ensuring that the correspondence with clients both telephonically and via email are efficient and professional and that all the relevant systems within the department can be worked on correctly as required (RDZ, Keap, Excel etc.)
• Keep up to date with competition rates, offers and Industry trends.
• Consistent knowledge of current campaigns, promotions, and or special offers in play within the company.
• Assisting with special requests and or situations outside of the standard requirements.
• Achieving optimum standards of service and value to the Hotel guests within profit objectives and in a manner consistent with the company's philosophy and policies
• Office admin in terms of ensuring there are always wedding boxes and client forms ready for appointments.
• Keep up to date with competition rates, offers, and Industry trends.
• Consistent knowledge of current campaigns, promotions, or special offers in play within the company.
• Assisting with special requests or situations outside of the standard requirements.
• Achieving optimum standards of service and value to the Hotel guests within profit objectives and in a manner consistent with the company's philosophy and policies.

Desired Experience & Qualification

Minimum education:

• Grade 12
• An accredited certificate or Diploma in wedding planning/function coordination will be beneficial.
• Computer Literacy – Outlook Word, PowerPoint and Excel.
• Knowledge of Hotel Systems i.e. RDZ, Keap, etc.
• Target and commission orientated individual.
• 2 - 5 years celebrations sales experience

Minimum experience:

• Ability to plan, follow checklists, carry out instructions, and meet deadlines required within the department.
• Ability to coordinate functions with all admin and document completion required.
• Target and commission orientated and focused.
• Proficiency in AI chat platforms and tools.
• Knowledge of integrating AI chatbots with CRM support systems and or other enterprise applications
• Proven experience in implementing and managing AI chat solutions and or virtual assistants.
• Strong sales and customer service skills.
• Excellent communication and interpersonal abilities.
• Proficiency with office software, including word processing and spreadsheets.
• Exceptional organizational and time management skills.
• Attention to detail.
• Flexibility to work weekends and evenings, as needed.

Package & Remuneration

R 15 500 + Commission

Interested?

Please mail your CV to hr1 (at) peopledimension (dot) co (dot) za
Shortlisted applicants will be contacted within 2 weeks, if you do not hear from us by then your application for this position was unsuccessful, but you have been added to our database for future vacancies.