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Job Summary
OPERATIONS MANAGER – LUXURY 5-STAR LODGE
Position: Operations Manager
Type: Permanent | Live-In
Salary: Market Related
A fantastic opportunity is available for an experienced Operations Manager to join a luxury 5-star lodge operation in the Hluhluwe area.
Our client is looking for a passionate hospitality professional who is confident leading teams, delivering exceptional guest experiences and ensuring smooth day-to-day lodge operations.
KEY RESPONSIBILITIES
• Meet and greet guests and ensure exceptional guest experiences
• Assist with the overall management of lodge operations
• Host agents, media and groups
• Create memorable guest experiences
• Host evenings as required by business levels
• Weekly operational planning, including training, staffing and guest requirements
• Conduct housekeeping and room checks
• Oversee kitchen and other lodge departments
• Ensure operational standards are maintained across all departments
• Conduct departmental and finance meetings
• Manage staff welfare, training and performance
• Complete performance reviews for direct reports
• Ensure departmental performance reviews are completed on time
• Participate in Health & Safety meetings and implement required actions
• Monitor stock and participate in stock takes
• Monitor departmental budgets and operational costs
• Promote strong teamwork and communication between departments
SKILLS & ATTRIBUTES
• Excellent communication and interpersonal skills
• Strong leadership abilities
• Professional, courteous and highly hospitable
• Able to remain calm and effective under pressure
• Proactive and driven with strong initiative
• Excellent problem-solving and lateral-thinking abilities
• Honest and high-integrity individual
• Passionate about creating exceptional guest experiences
• Strong team player with excellent organisational skills
Requirements
• Minimum 3 years' relevant experience in a 5-star operation
• Management training or qualification advantageous
• Strong luxury hospitality and guest service experience
• Experience managing and developing staff
• Experience working with children would be an advantage
• Valid, unendorsed South African driver's licence essential
Benefits
Live-in, 50% medical aid and provident fund
Bushwise
FMCG
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