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Job Summary
SALON & OPERATIONS COORDINATOR
DURBANVILLE - Northern Suburbs, Western Cape (ZA)
START: ASAP / 01 April 2026
REPORT TO: Business Owner
TRADING HOURS & SHIFTS:
- Tuesday to Friday 08:30am - 17:30pm
- Saturday 08:30 - 15:00
- OFF on Mondays
- CLOSED Sundays & Major Public Holidays
COST TO COMPANY & BENEFITS:
- R10,000 BASIC per month (BOE)
- Turnover Incentive Commission (KPI based)
MINIMUM REQUIREMENTS:
- South African citizen
- Professional English for business communication (write & speak) / Afrikaans - highly beneficial
- At least 5+ years in the Beauty industry with prior Reception & Supervisory experience
- Diploma in Beauty Therapy / similar - preferred
- Certification in office administration / secretarial - BONUS
- Computer literate & proficient in MS Office & Salon Booking Systems (Salonbridge / ESP)
- Accounting software experience - BONUS
- Confident in updating Social Media (including WhatsApp communication, Gmail & Facebook / Instagram Messages
- Professional telephone etiquette - clear, confident, speaking
- Beautifully groomed and highly presentable
- Demonstrated ability to manage guest communication across multiple channels (phone, email, and in person).
- Accurate handling of bookings, payments, and scheduling adjustments.
- Sales-oriented with an understanding of upselling spa services and retail add-ons.
SUMMARY OF DUTIES:
- Coordination of staff & their schedules
- Drive the monthly turnover - increase sales & revenue
- Maintain and manage the salon's sales & stock
- Update social media accounts
- Respond to booking requests, telephone queries and WhatsApp communication
- Client services
- General salon operations
- Update, capture and maintain client information accurately
- Front desk operations & general administration
- Capture & process payments correctly + cash-up
- Liaise with suppliers
- Maintain the look and hygiene of a welcoming front of house
- Drive retail of our professional skin care products
MF Spa & Beauty Placements
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