Job Summary
Key Responsibilities
Coordinate day-to-day operations across venues: scheduling, supplier liaison, and stock/ticketing systems support
Support the rollout of operational processes for new brand launches --- site setup coordination, launch-day logistics and staff briefing materials
Help document and maintain standard operating procedures, checklists and venue standards across the portfolio
Conduct regular venue visits to check operational and brand standards, and follow up on corrective actions
Track budgets, invoices and purchase orders, flagging variances against plan
Liaise with venue managers to resolve operational issues and ensure head-office initiatives --- including marketing campaigns and promotions --- land smoothly on the ground
Provide general administrative support to the operations and marketing functions
Maintain weekly and monthly performance dashboards per venue and brand: footfall, ticket sales, average spend, conversion and cost lines
Track marketing campaign and promotion performance --- redemptions, ticket sales uplift and spend vs budget --- and evaluate return on spend
Compile post-campaign and post-launch reviews with clear findings on what worked, what didn't and recommended changes
Monitor customer feedback across reviews and surveys, tracking ratings by venue and reporting recurring themes
Monitor competitor activity and pricing, and flag relevant developments to the General Manager
Prepare accurate, well-presented reports and analysis for management meetings
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