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Hospitality and Outdoor- New Vacancy- Hotel General Manager Hotel- Knysna Requirements · Matric / Grade 12 · A tertiary qualification in Hospitality Management or related field (advantageous) · Minimum 5 years’ experience in hotel operations, with at least 2 years in a supervisory or management role · Strong working knowledge of hotel systems (e.g., Apex, Micros, eRes, or similar) · Excellent understanding of housekeeping front office, F&B, and maintenance processes · Proven experience managing teams in a busy hotel or lodge environment Description (Summary) · Ensures the smooth running of the hotel, where all areas of the business are managed and the guest service experience is delivered to the highest levels · Working proactively with all key stakeholders to maximize guest satisfaction and comfort, delivering a positive and responsive approach to enquiries and problem resolution. · Develops and implements strategies where key hotel metrics are identified, communicated and delivered · Works with key stakeholders, effectively manages and reviews the life cycle of the team within the hotel, fostering a culture of growth, development and performance · Owner of the hotel budget, business and sales plan, ensuring that all areas of the business are controlled. · Maximizing sales and profit, business opportunities and brand reputation, productivity and performance · Builds and maintains effective working relationships with all key stakeholders and business partners · Reviews and scrutinizes business activities, objectives and best practices, providing recommendations that will drive financial performance and provide added value · Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required · Proven experience in general management with strong problem-solving capabilities · Commitment to exceptional guest service with a passion for the hospitality industry · Ability to find creative solutions, offering advice and recommendations · Experienced in using IT systems on various platforms · Strong communication skills and at building lasting relationships Package on offer · R Negotiable Gross pm Starting Date: January 2026
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