- Install, support and maintain network and system tools.
- Manage job scheduling tool and monitor repair activities.
- Maintain daily logs of operational issues and maintenance activities.
- Develop support plan to prioritize and resolve multiple issues.
- Address customer issues promptly and accurately.
- Monitor system operations and troubleshoot problems.
- Develop preventive measures and document issue resolution procedures.
- Manage job calendars and flows to ensure timely completion.
- Resolve operational problems within the defined schedules and service level agreements.
- Analyze root causes of operational malfunctions and provide resolutions
Qualifications & Experiences
- Experience working on cloud platforms such as Azure
- Microsoft Azure certified
- Working Knowledge of key mission?critical infrastructure such as Exchange, Active Directory
- Experience working on Windows platform
- Minimum 2 years experience