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Job Summary
A luxury Lodge & Hotel Group based in Bryanston is seeking an experienced Reservations Team Leader. This role is perfect for someone who thrives in a fast-paced environment ; has a passion for hospitality ; and displays creative; out of the box thinking. Duties: Leading a small team within the Central Reservations Department, the entire reservations process via telephone, WhatsApp, email, online platforms, central reservation systems, referral networks and social media Promoting sales, cross selling and upselling of various products withing the portfolio Reservation status Management and SOP implementation OTA management Team Training and support Managing cancellations, modifications, and refund requests efficiently. Maintain compliance with all company policies and procedures. Promote and maintain attention to detail, fast email turnaround and effective inbox management within the team Assisting the Reservations Manager with room availability, monitoring of deposits, support revenue and occupancy forecasts and inventory management Prepare expected arrival reports and managing the communication process to lodge operations teams. Handle daily correspondence, maintain up-to-date files, and ensure systems are accurate and organized. Promote and lead through professional, helpful interactions with reservations manager, colleagues, and industry partners. Be flexible in supporting other operational areas when required. Requirements: Grade 12 A formal qualification Minimum 6 years’ experience in a tourism / travel call centre or reservations department for multiple properties as a senior reservation’s consultant or proven experienced as a reservations team lead. Proven experience in a similar role or as a senior reservation’s consultant A team player with high level of dedication and leadership Excellent computer skills (MS Office, MS Excel, PowerPoint) PMS system knowledge - Nebula, eRes and Opera would be advantageous Well-organized with good time management Excellent verbal and written communication skills Must have a good command of the English language with exceptional writing skills. Solid interpersonal skills Valid RSA ID
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