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Job Summary
Luxury Hotel at a Wine Estate in Stellenbosch is looking for an organised and guest-focused Reservationist to join its team. Reporting to the Reservations Manager ; the successful candidate will ensure accurate booking administration, professional guest communication and revenue optimisation ; while delivering courteous and efficient service. Duties: Handle reservation enquiries, telephone calls and emails promptly and professionally. Process and administer reservations, follow up on provisional bookings and maintain accurate PMS records. Assist with concierge services and advance bookings of facilities. Verify rates, confirmations, deposits, guest details and special requests. Maintain organised reservation records, guest histories and booking statistics. Monitor daily arrivals and ensure bookings are confirmed, particularly during high-occupancy periods. Maximise revenue through appropriate upselling and consistent application of cancellation and no-show policies. Maintain thorough knowledge of room types, facilities, rates, promotions and third-party booking channels. Communicate relevant guest and booking information to Operations, Sales and Front Office. Identify potential sales leads and communicate opportunities to the relevant team. Build professional relationships with guests, agents and colleagues. Maintain service standards and assist with general departmental duties. Requirements: Grade 12 / Matric. Diploma in Hospitality, Travel or Tourism preferred. Preferably 2–3 years’ reservations experience, ideally within a 5-star or luxury hospitality environment. Knowledge of property management systems and proficiency with online travel agencies. Fluent English; additional languages advantageous. Excellent sales skills and a customer-focused approach. Good knowledge of domestic and international travel, including business, leisure, group and FIT bookings. Exceptional guest service and written and verbal communication skills. Strong organisational skills and attention to detail. Ability to work effectively under pressure. Availability to work rotational shifts, including weekends and public holidays.
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