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Job Summary
We are now recruiting for our client for a Guest Relations Officer to be based at their lodge in Limpopo The Guest Relations Officer serves as the first point of contact for lodge guests, delivering a warm, welcoming, and memorable arrival and departure experience. This role ensures high levels of guest satisfaction through proactive service, effective communication, problem-solving, and seamless coordination between departments. Key Responsibilities Guest Experience Welcome guests on arrival, assist with check-in and check-out. Provide lodge information, answer questions, and handle special requests. Ensure a friendly, professional, and efficient guest journey at all touchpoints. Collect guest feedback and ensure follow-up on concerns. Guest Issue Resolution Manage guest complaints and queries promptly and effectively. Act as a liaison between guests and internal teams to resolve issues quickly. Maintain accurate guest information and communication logs. Operational Coordination Review arrival, occupancy, and VIP reports, ensuring room allocations and special requests are prepared. Monitor PMS and reservation systems. Coordinate with Housekeeping and other departments for guest requirements. Ensure smooth handling of VIP arrivals, pre-registrations, and departures. Administration Complete daily reports, logs, and operational checklists. Maintain compliance with lodge policies, grooming standards, and SOPs. Keep updated knowledge of lodge offerings, promotions, and competitor landscape. Requirements Hospitality qualification or relevant experience preferred. Strong customer service and interpersonal skills. Excellent communication skills (English – written & verbal). Ability to work under pressure in a busy lodge environment. Professional; well-presented, organised, and detail-oriented. Positive attitude with strong teamwork and problem-solving abilities. Ability to work shifts, weekends, public holidays and evenings. Able to travel to Johannesburg for in-person interviews (no virtual interviews). Additional Information Entry-level position. Provident fund (5%) – compulsory. Medical aid (Discovery Classic Saver)– optional. Live-in single accommodation only Meals provided on duty. Candidates must be able to relocate. To apply please send your cv with contactable references
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