Job Summary
A digital transformation consultancy that helps businesses digitize their operations using a proprietary real-time data collaboration platform is seeking a driven Intermediate Business Analyst (remote) to join their Managed Services team. This role is ideal for a professional with at least 3 years of experience who thrives in a fast-paced environment focused on software enhancement, client support, and continuous improvement.
Responsibilities:
Analysis & Scoping: Investigate system functionality and perform gap analyses on support requests to determine necessary enhancements.
Documentation: Write detailed use cases and test cases to support regression testing and ensure quality delivery.
Support & Issue Management: Act as the first line of support for client queries, user management, and minor change requests, managing issues through to resolution.
Stakeholder Communication: Maintain clear, professional communication with internal teams and external clients to manage expectations and report on SLAs.
Project Delivery: Collaborate with technical teams to ensure timely delivery of minor enhancements and support fixes.
Training: Facilitate user onboarding and training activities as required.
Experience: Minimum of 3 years in a Business Analyst role.
Software Lifecycle: Proven track record in supporting and enhancing existing software features.
Environment: Experience in a support or help desk environment is highly advantageous.
Documentation: Skilled in producing clear documentation for both technical and business stakeholders.
Tools: Exposure to DevOps tools and UI/UX concepts is a plus.
Logistics: Ability to travel occasionally if required.
Benefits:
- Competitive salary based on experience (salary can potentially be more based on experience/skills)
IF you meet the above requirements and want to make a career-changing move, apply today by emailing your CV to itcareers@hireresolve.za.com
About
Specialists in Civil, Structural, Mechanical Engineering, Information Technology, Mining, Manufacturing and Finance Careers! Hire Resolve is one of the larger and more agile South African recruitment companies that focus on placing professionals and skilled people in permanent employment and contract employment. We prefer and focus on working with top quality professionals and candidates in South Africa and Africa. Hire Resolve has successfully placed Engineering, Mining, IT, Manufacturing and Finance professionals with top firms across the Western Cape, Eastern Cape, KwaZulu Natal, Gauteng and in Africa. Hire Resolve has assisted candidates to find jobs at over 100 JSE listed companies of which many are global companies with offices and operations in South Africa and Africa. It is for this reason that we are well respected in the industries we operate in and in the recruitment industry.
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