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Job Summary
Country Inn / Hotel close to Mkuze is looking for a Receptionist. As the face of the hotel, you will play a key role in creating warm, memorable guest experiences in a calm and welcoming environment. Duties: Guest Experience: Welcome guests warmly in person and over the phone, creating a positive first impression. Front Desk Operations: Manage check-ins, check-outs, and ensure accurate billing and room allocation. Reservations Management: Process bookings across all channels (phone, email, online), upsell room types and packages where possible. Communication: Respond promptly to guest queries via phone and email, maintaining brand tone and professionalism. Cash & Billing Handling: Handle payments, post charges accurately, and follow correct cash-up procedures. Concierge Support: Assist with guest enquiries about local activities, spa bookings, safari tours, and transport arrangements. Daily Administration: Maintain filing, print guest registration cards, and prepare arrival reports. Stock & Stationery: Monitor front office supplies and place orders when required. Team Collaboration: Liaise closely with housekeeping, kitchen, spa, and reservations to ensure seamless guest experiences. Security & Night Duties: Secure front office and assist with emergency procedures. Requirements: Grade 12 A formal hospitality qualification At least 2 years’ experience in a high-end lodge / hotel environment Warm; confident, and guest-focused Energetic and enthusiastic, with a genuine interest in people Excellent communication and telephone etiquette Strong attention to detail and organisational skills Able to multitask and remain calm under pressure Flexible and willing to work shifts, weekends, and holidays Professional appearance and demeanour Computer literate (experience with reservation systems like Semper or similar is advantageous) A team player who contributes positively to a supportive, family-run work culture A natural storyteller and local ambassador
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