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Job Summary
Customer Executive Export Controller
Key Responsibilities for the position:
- Maintain and manage customer master data, external portals, and purchase order processes
- Coordinate customer requirements, including label requests and internal stakeholder alignment
- Review, approve, and manage all export documentation, releases, and amendments
- Proactively manage late, pending, and at-risk documentation, including follow-ups with freight forwarders and third parties
- Track and monitor shipments, including ETAs, gate-out dates, and container-level status updates
- Provide support on insurance claims and related shipment issues
- Prepare proforma invoices, payment tracking, reconciliations, and credit/debit notes
- Manage shipment closures, estimates and financial summaries
- Maintain and update control sheets, commercial trackers, and internal reporting tools
- Compile and distribute customer reports, including weekly statistics, quality reports, and ad hoc analyses
- Ensure accuracy and integrity of data through ongoing tracking, reconciliations, and discrepancy resolution
- Manage queries and communication with customers, forwarding agents, and internal teams
- Coordinate activities across commercial, logistics, finance, and quality functions to ensure seamless execution
- Ensure high levels of customer satisfaction through responsive service and proactive issue resolution
- Support customer and market development by prioritizing key clients and contributing to relationship and market growth initiatives
Additional skills required:
- Previous experience in the fresh produce export industry would be advantageous
- Intermediate excel skills is required.
- Fluent in business English, excellent written and communication skills required.
- Ability to multitask and work with customers and colleagues who are scattered across the globe.
- Ability to problem solve
- Ability to work as an individual as well as in a team context
Jackie Cory Recruitment
Recruiter
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