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Tasting Room & Wine Club Manager Cavalli Estate, Stellenbosch, Western Cape Position Overview Cavalli Estate is seeking an experienced, passionate, and service-driven Tasting Room & Wine Club Manager to lead our guest experience and drive direct wine sales. This dynamic role combines leadership, hospitality excellence, wine expertise, and data-driven management to ensure every guest interaction reflects the quality, elegance, and character synonymous with the Cavalli brand. The ideal candidate will have a proven track record within hospitality, tourism, or premium wine environments and possess hands-on experience with Commerce7. Key Responsibilities Guest Experience & Tasting Room Operations Lead the day-to-day operations of the tasting room, ensuring an exceptional, seamless, and memorable guest experience. Deliver premium, personalised wine tastings through engaging storytelling, expert product knowledge, and warm hospitality. Manage guest feedback, VIP visits, and group bookings with professionalism and attention to detail. Maintain the highest standards of presentation, service, and brand representation throughout the tasting room. Team Leadership & Development Recruit; train, mentor, and motivate a high-performing hospitality team. Foster a culture of excellence, accountability, teamwork, and continuous improvement. Wine Club Management Oversee the management, growth, and performance of the Cavalli Wine Club. Develop and implement strategies to increase member acquisition, engagement, retention, and sales. Ensure exceptional member experiences through personalised communication and service. Sales & Business Performance Collaborate with the Sales, Marketing, and Events teams to support promotions, campaigns, private functions, and targeted sales initiatives. Monitor sales performance, visitor trends, and team productivity, providing strategic insights and recommendations to management. Drive direct-to-consumer sales and maximise revenue opportunities. Systems; Stock & Compliance Manage and maintain the accuracy, functionality, and presentation of Commerce7 POS systems. Ensure effective stock control, inventory management, and merchandising in line with brand standards. Uphold all health, safety, and service standards across tasting room operations. Candidate Requirements Minimum of 5 years' management experience within the hospitality, tourism, or wine industry. Proven experience working with Commerce7 and direct-to-consumer wine sales platforms. Wine qualification essential (WSET Level 2 minimum). Strong leadership and team development skills with a hands-on, service-focused approach. Excellent analytical, reporting, and business management abilities. Outstanding communication, organisational, and problem-solving skills. A genuine passion for wine and commitment to ongoing industry education and development. Professional; confident, and polished in high-end guest interactions. Flexible and willing to work weekends, public holidays, and special events when required. Why Join Cavalli Estate? Join one of South Africa's most celebrated wine estates and become part of a team dedicated to delivering world-class hospitality, exceptional wines, and unforgettable guest experiences. To Apply Please submit your CV and a brief cover letter to hr@ Apply Below outlining your relevant experience, qualifications, and motivation for applying.
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