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Supervisor: Quality Assurance (Insurance)

Pretoria

27 May 2022

Recruiter AtripleA recruitment & temps

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Supervisor: Quality Assurance (Insurance)

AtripleA recruitment & temps Friday, 27 May 2022 11

IT/Computer - Other IT/Computer

Pretoria

FULL TIME

Job Specification
Company
Reference Number MjE4

Job Summary

Pretoria
Permanent
R30 000

Our client in the insurance sector is looking for a Supervisor that will be responsible for the Quality Assurance process to assist in attaining the required quality monitoring and achieving set targets.

Position Description:
• Implement and monitor the QA process (Internal call centres QA)
• Conduct call assessments
• Reporting
• Trend Reviews
• Coach staff for QA/Performance improvement
• Staff training

Requirements:
• Matric
• Qualification in Call Centre Management
• RE 5
• RE 1
• Recognised qualification recognised by FSB
• 3 Years' Experience in Quality Assurance in an Outbound Call Centre Sales Environment (Insurance Industry)
• 2 Years' Call centre Supervisory experience
• Experience in Category 1 (A,B,C)
• DOFA (Date of 1st appointment in the insurance industry) - All applications must be accompanied by your DOFA report from the FSB

Posted 2017-12-08

AtripleA recruitment & temps

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1 Other IT/Computer jobs in Pretoria on Job Mail

Supervisor: Quality Assurance (Insurance)

Job Summary

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