1 Other IT/Computer jobs in Pretoria on Job Mail

Job Purpose:

To work as part of a team, to manage and resolve client queries and support requirements related to the company's services. To implement, monitor, and maintain the operation of products and services for corporate clients.

Essential Skills:

• Understanding and experience of ITIL or similar principles
• At least 2 years suitable recent experience in a similar role
• Strong administration skills
• Strong command of the English language (both spoken and written)
• The successful candidate may be required to interact with multiple corporate clients

Preferred Requirements:

• Diploma in Business Administration or similar qualification
• SQL or software experience or exposure will be advantageous
• Working experience with collections from bank accounts and/or payrolls
• Understanding of the recon of collections between expected, actual and received
• Sound knowledge of bulk collections and disbursement of money
• Early Debit Orders and Tracking knowledge will be advantageous
• Basic knowledge of Accounting
• Strong mathematical skills
• Strong problem-solving skills

Personality Attributes:

• Conveys authentic enthusiasm
• Ability to think analytically, communicate effectively, and execute efficiently • Pro-active approach • Performs work in a timely and high-quality manner
• Take pride in your work
• Ability to multitask
• Be willing to take on new tasks
• Show willingness to learn new processes, systems, technologies
• Be comfortable with erratic work schedules
• Attention to detail
• Ability to meet deadlines and handle priority changes as circumstances dictate
• Able to work independently
• Excellent client-servicing skills
• Able to cope with stressful situations

Role Responsibilities:

• The main responsibility is to provide first-line support by attending to service requests via phone, email, onsite, or remotely and attempt to provide first-line resolution
• Being the liaison between the client and the Product Owner
• Support Product Owner by ensuring that operations are both efficient and effective
• Manage job calendars and flows to ensure timely completion. Monitor results to ensure processes complete as expected
• Monitoring of transactions not handled by the system (service tray) and communicate on potential issues timeously
• Perform Production monitoring and provide performance reports
• Perform Daily sanity checks and ensure collections happen as scheduled
• Communicate on any unexpected operational malfunctions to the relevant stakeholders
• Create and manage user manuals, functional descriptions, and existing documents and procedures
• Contribute to business meetings and report well in advance, to all stakeholders, on the expected collection strategies, and on issue status
• Assist on various projects and tasks as assigned by the management team and meet all deadlines associated with project work
• Assist with the setup and testing of new clients on the system
• Understand Service Level Agreements and ensure adherence to it
• Participate in Incident Action Centre calls
• Acknowledge operational problems/request within the defined SLA’s
• Identify, record & communicate problems/issues for further investigation
• Investigation and diagnosis of all Incidents and service requests, with escalation to the Incident Manager where required
• Verify resolution with end-users and complete/close assigned Incidents
• Support other business areas and external teams
• Prioritizing tasks to ensure the most critical issues are resolved first
• Organize users for signoff testing after a Production implementation

General:

• Selected candidates may be required to write a practical skills test before an appointment will be considered
• 6-month probation will apply to determine whether the candidate is a good fit for the role