Job Summary
Our client, in the manufacturing industry and a prominent brand; is seeking to employ an experienced IT Desktop Support Technician to join their Finance team based in Coega.
Requirements
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IT-related qualification or certification (CompTIA A+, CompTIA N+ essential)
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MCSE, MCSA, or CCNA certification advantageous
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Valid driver’s license
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1–3 years’ experience in IT support, help desk, or technical troubleshooting (3 years preferred)
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Strong experience with:
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Windows 10 and Windows 11
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Microsoft Office Suite
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Microsoft 365 and Active Directory
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Desktop hardware and software troubleshooting
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Basic networking fundamentals (TCP/IP, DNS, DHCP, VLANs)
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Knowledge of network infrastructure, security principles, and database systems advantageous
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Excellent communication and customer service skills
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Strong analytical and problem-solving ability
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Ability to work independently and in a team environment
Responsibilities Desktop and End-User Support
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Provide first- and second-line IT support for desktops, laptops, printers, and mobile devices
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Install, configure, and maintain operating systems and business applications
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Manage user accounts, passwords, and permissions
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Log and manage support tickets using service desk systems
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Perform system updates, patches, and routine maintenance
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Train users on new systems and IT best practices
Network and Infrastructure Support
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Assist with LAN and WAN infrastructure monitoring
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Troubleshoot network connectivity, Wi-Fi, VPN, and firewall issues
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Support network hardware installations and maintenance
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Assist with network security controls and endpoint protection
Asset Management and Documentation
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Maintain accurate IT asset registers
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Document technical incidents, resolutions, and support procedures
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Assist with IT procurement and asset lifecycle management
Only shortlisted candidates will be contacted. If you do not receive feedback within two weeks of applying, please consider your application unsuccessful.
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