- Coordinate the technical support team.
- Job / call logging received via email or telephonic & correct logging of calls on company system.
- Prioritising and escalating calls / jobs for technicians.
- Knowledge of high priority calls and client base.
- Assignment of jobs / calls to technicians & rescheduling / moving jobs between techs when necessary.
- Tech and client follow-ups of jobs / calls logged.
- Understanding customer needs / requirements.
- Basic reporting for Technical Manager (daily job reporting).
- Call logging and follow-up of 3rd party contractors.
- Assist walk-in clients with booking in of their equipment and assigning to technician.
- Valid Drivers License.
- Must have basic IT experience to assist with first line support.
- Must have at least 4 years experience.
- Good communication skills, written or verbally, pay attention to finer detail and excellent organisational skills.
Please consider your application unsuccessful should you not receive a response within two weeks of applying.