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The Telkom Team Lead position is key to the Telkom SA Managed Service (FTC) environment which is responsible for the ongoing Development of the Application and Solution at our Customer. He/she must ensure clear communication between all the relevant stakeholders involved. These stakeholders include Adapt IT Developers, Customer BA’s, Project teams and Customer other customer staff. He/she must also manage the Adapt IT team daily and ensure that the Level 10 meetings as well as the daily Stand-up meetings are held. As this is a very busy environment and continuous delivery is expected with frequent deployments the role requires prioritisation, scheduling to ensure successful delivery of these projects. This will be with consultation with the Customer Project managers and the Adapt IT Telkom squad. He /she will also assist the Customer BAs to create User Requirement Specification (URS) content with respect to technical designs. Due to the high volume of CR’s and projects received, clear records, documentation and timesheets must be kept and updated when necessary. He/she must also guide the Adapt IT staff with respect to their IDP’s and complete their KPI’s timeously. Good people management skills and time management are vital in this position

Primary Responsibilities for the Role

• Manage the Team members daily and ensure weekly level 10 and daily stand-up meetings are held.
• Work closely with the technical lead/developers to ensure projects are on track i.e., developed, tested, and deployed to production as agreed with Telkom.
• Maintain a high level of communication between the Adapt IT team and the Customer BA’s, the relevant Business unit Project Managers, Scrum master, Release manager.
• Manage and prioritize all incoming projects and CR’s together with the Customer Telkom project team.
• Together with the developers ensure that all CR related defects get timeously addressed and development is prioritized.
• Work with customer Business Analysts (BA) to design & communicate requirements.
• Protect the interests of Adapt IT and the Telkom squad.
• Review documentation quality.
• Oversee output in terms of design and delivery quality.
• Drive for continuous Improvement and innovation across architecture, engineering, and quality.
• Ensure together with the project administrator that all required documents are uploaded onto the JIRA case. This must be done for each CR and must include the following documents, MOP, URS, and any other project specific documentation.
• Ensure that project administrator is tracking all time logged and that timesheets are up to date for all staff.
• Ensure that monthly report is completed by project administrator and is sent to Telkom management team.
• Monitor Support and ensure that weekly updates are provided on all tickets for that week to the customer

• Monitor and ensure that all support calls are attended to and that all tickets are resolved within the SLA.
• Ensure standby Roster is followed.
• Assist to monitor support calls and ensure feedback to all parties has taken place.
• Attend monthly Support meeting with Adapt IT Support/Customer Telkom team.
• Attend Customer/Adapt IT Quarterly review meeting

Minimum Qualification and Experience Requirements

Education & Qualification

• Solid Project Management Understanding.
• Previous technical experience will be an advantage
• Knowledge with Agile methodologies and Software Development Life Cycle (SDLC).
• Able to identify areas of risk/concern in area of responsibility.
• Strong Team Leadership Skills.
• Good Communication Skills
• Possess Analytical and problem-solving skills.

Skills and Competency

Accountability

• Manage certain portions of HCM within the team (approval of leave, sick leave, IDP & KPI contracting & reviews)
• Ensuring new team members are trained accordingly.
• Keep all Knowledge training session recordings updated & in a centralized place.
• Keep stand by roster up to date on teams.
• Building a strong team who can also work strongly individually.
• Keep monthly Telkom report up to date on teams together with relevant staff members.
• Monitor daily Support tickets that comes through Freshdesk to identify any breaches & follow ups are conducted timeously.
• Attend monthly support and enhancement meeting with Customer support team.
• Ensure support monthly/quarterly reports are submitted timeously for signature and slide deck is updated for Quarterly Review
• Assist with monthly invoicing/receipting of work completed by Adapt IT Telkom team.
• Assist BA’s and PM to manage Customer expectations.
• Manage & allocate Production deployment slots & manage deployment schedule.
• Administration including document, JIRA, Sciforma and SharePoint management.
• Assist with Development prioritization, planning and scheduling.
• Define and drive policies affecting the Telkom team
• Assist the Telkom Service Delivery Manager with managing & administrating the Telkom squad.
• Liaising with Business, Development, BA’s & Technical Support to ensure that Products are developed, tested & launched. Assisting with developing, testing & deploying Fixes to the Telkom code.
• Aligning with other systems owners
• Managing and resolving all escalations that come through.
• Lead weekly Level 10 meeting and daily stand-up meetings.