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Job Summary
A Luxury Boutique hotel in Franschoek is requiring hands-on Reservationist for their Winelands portfolio. The group is known for their sophisticated escapes and unique guest experiences. Its ever-expanding luxury hospitality portfolio offers dynamic career opportunities to positive, vibrant and energetic individuals. As a Reservationist, the central job purpose is to assist the Sales & Revenue Department to achieve department targets. The succesful candidate will do this by accurately interpreting the accommodation needs of guests and organisations, and selling the maximum number of room nights at the highest achievable rate. Additionally; the role involves cross-selling the hotel departments and making careful notes of all guest requirements. The reservationist will also ensure that the guest requirements are captured precisely in the booking, guest profile, and history, while also formulating and sending an accurate quotation when required. Main Responsibilities Booking & Revenue Management: Take responsibility for the complete recording of all booking and inquiry details and correspondence, while taking all reasonable measures to maximise occupancy and revenue as a primary operational responsibility. Cross-Department Collaboration: Work closely with the relevant Department Teams to ensure a coordinated effort for providing personalised service and product is achieved, ensuring that guest preferences and requests are met with an absolute minimum of error. Professional Standards: Ensure that guests perceive the hotel as a highly professional business in all respects. Guest & Agent Assistance: Assist guests and agents to the highest standard, ensuring accuracy and professionalism in all responses. Proactive Communication: Anticipate and answer questions before they arise, maintaining timely and high-quality communication with internal partners and suppliers. Company Culture: Promote a culture of employee engagement and hospitality, utilising solution-driven and constructive conflict resolution. Compliance & Safety: Follow all departmental and hotel health, safety, and security policies, processes, procedures, and standards with minimal tolerance for errors. Financial Accuracy: Enter correct rates when making a reservation so that no post-stay rate corrections are needed. Ensure the timeous release of provisional bookings and subsequent timeous collection of deposits. Budget Awareness: Stay aware of and manage reservation enquiries actively to achieve the revenue budget. Confidentiality: Maintain strict confidentiality of all customer information. Experience and Skills Previous experience working as a Reservations Agent in a Hotel environment. Protel PMS experience is beneficial. Inherent Requirements Matric Certificate. Process excellence, service delivery, sustainable quality, and exceptional attention to detail. Innovation for results, initiative, and acting as a change agent. Teamwork; cross-organisational collaboration, and building high-performance teams. Ability to manage uncertainty (ambiguity) and adapt quickly. Personal and professional integrity of the highest standard. Preference will be given to candidates from the local and neighbouring areas.
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