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This is a critical role within Architecture and serves as the owner of the Customer solution roadmap, Technical Design, support
and commercial build of E2E Customer solutions. Internal Technical focus 60%, external Technical and Customer focus
40%.This role will be required full-time in Umhlanga, Durban and form part of the core Architecture function within the company.

Key Responsibilities:
• Pre-Sales, Sales and Customer interface

- Attend and participate in internal and external meetings relevant to the pre-sales cycle
- Responsible for solution feasibility, qualification and articulation
- Determination of internal and external technology/technical, pricing and vendor requirements for Solutions
- Production and provision of architectural design and execution of solutions for Customer requirements
- Ensure proposals and solution amendments are responded to with adequate quality, within prescribed
timescales, with input from engineering, procurement and project delivery
- Provide technical and solutions support and advice for Sales Team and assist in evaluating opportunities
based on technical requirements and alignment with business capabilities
- Ensure collaboration with vendors and partners to understand latest offerings
- Internal engagements with Sales teams
- External engagements with Customers

• Technical interface
- Consult with the Technical teams to assist in the development of solutions (designs equipment/hardware,
configurations, etc.) to meet company requirements and Customer needs
- Ensuring compliance with Architecture and Engineering standards, specifications, policies and
protocols in the formulation of the Design Diagrams and Technical Solution Document (TSD) for all Customer
solution requirements
- Owning the process and following correct approval protocol from Divisional Technical Leads
- Technical oversight of the development and delivery of the Solution over the project lifecycle
- Analysis of key performance metrics and indicators for network infrastructure to ensure service availability
- Analysis of infrastructure resource utilization, trending, and capacity planning
- Create and update documentation for all relevant procedures, solutions and architectures
- Internal engagements with Technical teams

• Operations interface
- Production and provision of complete Solutions Delivery and Support Packs in line with Operations (Delivery
and Support) requirements
- Solutions review post implementation and Customer handover of the Solution to the Customer (Designed
versus As Built)
- Internal engagements with Delivery and Support teams

• Procurement and Vendor interface
- Product Development Input, ensuring product positioning is achieved, delivering key benefits, targets and
deliverables
- Definition/Provision of Vendor technology requirements for selected Vendors (preferred/identified)
- Assessment of solutions proposals and quotes received from Technology Final selection, validation and verification of technologies and Vendors required for the Solution based on
internal, external and Customer requirements
- External engagements with Technology Vendors

• General
- Work both individually and as part of a team where appropriate
- Fulfil any training and/or examination requirements as per the Company’s skills and certification matrix
- Participate and contribute to internal and external meetings as required
- Be willing to carry out or assist with such tasks as may be required to achieve deliverables, or as reasonably
requested by a member of the company.
- Regularly familiarise yourself with company's portfolio of Products and Services, Customers, Suppliers and
internal Procedures
- Be willing and able to work in such locations as relevant to the successful delivery of the assigned projects
- Be a professional and courteous representative at all times

2. Key Relationships
- Internal Sales, Operations and Technical Teams
- Suppliers and third-party vendors
- Customers Technical Teams

3. Role Potential
- Increase in the scope of Customers and/or Solution complexities with additional experience, and improved
knowledge of the company's Portfolio of Services and Customers.
- More in depth involvement in the Product Development area of the business with increased responsibilities.

4. Necessary Experience and/or Qualification
- 5+ years of Pre-Sales and/or Solution Architecture experience in a Service Provider environment or ICT /

Telecommunications Industry
- 5+ years of Technical Engineering experience
- Relevant network certifications an advantage ie Cisco, Fortinet, AWS and/or Azure
- Deep technical understanding of networking, voice and secure cloud products and services
- Knowledge and experience of physical network infrastructure
- Experience in communicating complex technical solutions directly with Customers
- Experience in articulating technical designs and requirements in a structured format

5. Personal Skills/Competencies Required
- Excellent written and verbal communication skills
- Excellent Visio skill in creating diagrams both internal and external facing
- Excellent documentation and technical design documentation skills
- Technical and strong analytical skills required
- Creative approach to problem solving
- Interpersonal communication and Customer service skills to work successfully with prospects, Customers and
performance teams to meet performance goals.
- Self-motivated, project and account management experience
- Travel to prospective Customer’s sites as necessary
- Ability to follow standard engineering principles and practices
- Able to create strong relationships with Customers