Junior IT Support Technician

Introduction

IT company in Centurion a is looking for a detail-oriented Junior IT Support professional to join our team. The ideal candidate will have 3-4 years of hands-on experience with Microsoft 365 and possess the skills necessary to set up, configure tenants, maintain, and monitor networks and servers. This role requires a strong attention to detail, the ability to work efficiently under pressure, and a commitment to delivering excellent service to our clients

Duties & Responsibilities

Microsoft 365: Utilize your in-depth knowledge of Microsoft 365 to set up, configure, and troubleshoot M365 tenants for our clients.

Attention to Detail: Maintain a keen eye for detail when working on client projects, ensuring accuracy and precision in all tasks.

Client SLA Management: Collaborate with team members to establish and maintain Service Level Agreements (SLAs) with clients, ensuring that all commitments are met or exceeded.

Network and Server Monitoring: Monitor client networks and servers to proactively identify and address issues, ensuring optimal performance and reliability.

Maintenance Tasks: Execute routine maintenance tasks to keep client systems and networks running smoothly, including updates, patches, and system optimizations.

Problem Solving: Diagnose and resolve IT-related issues efficiently, both independently and as part of a team.

Documentation: Maintain accurate documentation of configurations, changes, and procedures for client environments.

Customer Service: Provide exceptional customer service, effectively communicating with clients to understand their needs and resolve their IT concerns.

Team Collaboration: Collaborate with senior IT support staff to learn and grow your skills while contributing to team projects and goals.

Desired Experience & Qualification

Matric

Own vehicle required must be reliable

3-4 years of practical experience with Microsoft 365, including tenant setup and configuration.

Strong problem-solving skills and the ability to work well under pressure.

Excellent communication and interpersonal skills.

A commitment to delivering high-quality service and meeting client expectations.

Basic knowledge of network and server administration.

Ability to adapt and learn quickly in a dynamic IT environment.

Microsoft 365 certified Modern Desktop Administrator Associate

Microsoft 365 Fundamentals

CCNA or MTCNA beneficial

Microsoft 365 Certified: Messaging Administrator Associate (Advantage)

Self-motivated with the ability to work with minimal direction.

Ability to handle confidential matters, set priorities, work well under pressure with attention to detail.

Package & Remuneration

R12 000-R25 000

Fuel Reimbursement

Opportunities for professional development and growth within the company.

Collaborative and innovative work environment.

Exposure to a variety of IT projects and technologies.

Supportive team culture that values your contributions