Job Summary
The candidate needs to understand and translate business requirements into quality system solutions and ensure optimal system performance and stability through support and continuous improvement.
Analyse current systems solutions and business requirements
- Interpret and provide input to translate business requirements into business requirement definitions and specifications
- Analyse and evaluate required system enhancements
- Analyse existing systems and interfaces for modification/improvement purposes
Design new or enhanced systems to accommodate business needs
- Participate in the process design or re-design and translate business/user requirements/processes into less complex system design
- Design less complex system enhancements
- Change systems specifications based on testing problems/changing requirements
- Design interfaces with other systems
- Provide input to deployment plans based on designs
Testing of proposed solutions
- Develop system test plans for system and integration testing
- Perform systems testing and integration testing, and feedback results
Participate in the implementation of new solutions to ensure successful integration into the current environment
- Manage the creation and hand-over of the system administration procedures
- Participate in the post-implementation reviews for completed projects
Support current solutions
- Resolve user queries
- Ensure the stability of the existing systems environment
- Provide input to programming support teams
- Provide functional guidance
Collaborate with and support IT and the Business
- Integrate with relevant business and IT teams
- Provide system input to design of user training material
- Provide operational support to the business area
- Provide knowledge transfer and support to team members
Create and maintain documentation
- Develop and maintain all relevant SDLC documentation
- Document, publish, and maintain system design (new system developments and enhancements) and all interfaces with other systems
Minimum requirements
- 3 years IT degree/ diploma
- 3 -5 years of relevant experience
- May be required to perform standby duties
Additional Criteria
- Retail experience advantageous
- Knowledge of relevant methodologies (ability to translate business requirements into systems requirements)
- Microsoft SQL Knowledge
- Knowledge of IT landscape, including the systemic understanding of key business linkages and dependencies Ability to research technology-related concepts, trends, and best practices, and apply findings
- Looks beyond symptoms to uncover the root causes of problems to be solved
- Proactively approaches others to obtain missing information
- Plans with a realistic sense of the time and resource demands involved, maintaining awareness of the interrelationships between own and other activities/project
- Monitors and tracks progress to ensure delivery of all planned commitments and keep the appropriate people informed
- Listens attentively and checks understanding of the message being received.
- Speaks fluently in team meetings when presenting the information.
- Manages existing partnerships within established agreements or contracts; negotiates adjustments when mutually beneficial to do so.
- Genuinely cultivates personal bonds with colleagues in order to enhance performance throughout the organization.
- Adjusts to work effectively within new work structures, processes, requirements, or cultures
- Demonstrates resourcefulness in acquiring the necessary knowledge, skills, and competencies to adapt to change
