What you will do
1. Project Scoping
? Elicit project requirements from project stakeholders;
? Clearly define project context deliverables and outcomes; and
? Set project success metrics, risks, assumptions and any other related
information necessary for the execution of the marketing.
2. Manage Discovery & Design Processes
? Facilitation of discovery workshops internally and with clients and external
? Organize and conduct user research to establish pain points, opportunities and
potential customer segments;
? Analyse and synthesize user research for purposes of ideation and definition;
? Conduct industry and other research for purposes of discovery’
? Analyse and synthesize industrial related research for purposes of ideation and
? Facilitate ideation workshops and concept evaluation;
? Turn concepts into testable wireframes, user stories etc and conduct validation
? Work with UX team to prototype concepts and establish designs and to
establish the overall user experience;
? Work with the Media Team to establish high-level brand concepts for products
and establish go-to-market strategies.
3. Product Build Oversight
? Work closely with Technical Product Owner to ensure product design as
established in Discovery & Design process is carried through into the technical
? Ensure consistency in UI/UX across the product, together with the brand
4. Project Management
? Correspond with the client during the product design journey;
? Keep client informed of all design project activities and deliverables; and
? Build relationships with clients for longevity.
5. Iterative Product Design
? Work with Customer Experience team and Technical Project Manager to
ensure product road reflects the needs of the users;
? Help facilitate growth by optimizing all parts of the customer experience
? Understand our customers through analysis, research and direct interaction;
? Establish product feedback strategy to guide enhancement and improvement
of the product;
? Suggest product enhancements and improvements.
? Collaborative team player
? High emotional intelligence
? Critical thinker and natural problem solver
? Organized and able to work under pressure
? Multi-skilled with varied experience
? Professional with the ability to communicate at all levels of the organisation
? Design Thinking & Lean acumen
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