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Our client is the UK’s most awarded VoIP provider for small and growing businesses.

As the challenger, they are all about changing the current industry practices, because it’s NOT okay to lock small businesses into 36-month contracts, charge them hidden costs and ugly cancellation fees, raise their in-contract prices, etc.
They want to give small businesses a better digital communication product with support than what is traditionally only available to big companies. That’s what inspires them.

This is an exciting opportunity to join the product team of the UK’s fastest-growing, award-winning, Telecom provider. Help shape and execute their vision to make them the go-to business Telecom solution for UK micro-businesses. Success means they delivering the most seamless and simple experience to their users, ensuring they delivering an engaging and valued product to customers and teammates.

Your responsibilities:

• Establish relationships with stakeholders across business functions
• Work with design resources and/or wireframing solutions
• Create user stories with robust acceptance criteria to capture the needs of stakeholders
• Lead backlog grooming sessions to gather stakeholder feedback
• Contribute to retrospective sessions
• Assist in creating and maintaining product and process documentation

Necessary skills:

• Previous experience as a Business Analyst/Product
• Pro?cient in creating use cases, user stories, process ?ows, swim lanes, wireframes, activity diagrams and Gantt charts
• Ability to work well with the product development team (Developers, QA, Designers, and other BAs) following agile methodologies
• Comfortable collaborating with the business stakeholders to understand their processes and priorities to help identify and deliver solutions in a timely fashion
• Understanding of business analysis, Incremental change prioritization and delivery
• Capturing ambiguous requirements
• Experience leading and facilitating user story grooming and prioritization sessions
• Ability to naturally develop relationships, communicate, engage and in?uence

Desired skills:

• Experience leading and facilitating user story grooming and prioritization sessions
• Understanding of project management processes including writing business cases, project de?nition documents and project approval
• Experience in change management, risk management, bene?ts management and stakeholder management
• Knowledge of JIRA and Con?uence or similar

What’s on offer

• Salary: R25,000 - R32,000 pm
• Opportunity for remote working 3 days per week
• Medical insurance with Discovery Flexi Care

This is a permanent role that entails a 6-month probation period