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The aim of this new role is to increase the capacity to support and maintain the Guidewire & Thunderhead production and non-production infrastructure and software.

THE PERSON WILL ALSO BE RESPONSIBLE FOR

• Managing & supporting complex systems in the cloud.
• Driving optimisation of the DevOps environment through the use of automation.
• Providing direction to stakeholders impacted by DevOps operations and will also have to be
the lead technical expert in various DevOps-related domains in order to provide direction,
approval, and support as required.
• Serving as an escalation point for the technical roles in this team and for others who may need
this support.

KEY RESPONSIBILITIES

• Provide direction and guidance to Architects and Technical Specialists on ways to automate
and improve the development, release management, and production observation processes &
procedures. This role will be responsible for the solution that is implemented and will have
to sign off any solution developed.
• Oversee, manage and optimise the administration of infrastructure deployment, technical
support processes, support procedures, deployments & releases, servers, nodes, databases,
etc.
• Drive adoption of standards that are to be adhered to by software developers and testers to
ensure that they follow established processes and work as intended.
• This will include coordination of the relevant training & certification in relation to the
requirements of the roles.
• Identify opportunities for efficiency and improvements of hardware and
• software resource performance (CPU, Memory, Disk I/O, etc.) across all environments and
take decisive action where potential business user impact is anticipated or experienced
• Team management and leadership

QUALIFICATIONS

• National Diploma / Bachelor’s degree in Computer Science, Statistics, Informatics, Information
Systems, Information Technology, Engineering field preferred

KNOWLEDGE AND EXPERIENCE

• Minimum of 10 years of relevant experience within IT.
• Minimum of 5 years within a Lead role, managing complex hardware and software environments
and teams.
• 5+ years’ software development experience in Java at a senior level.
• Solid experience with Docker, Atlassian Suite, Bamboo
• Solid experience in application development, support, and release management
• Experience in messaging middleware, web services, SOAP, REST, SOA, ESB, SMTP, FTP, secure FTP
• Minimum 5 years of experience working with and supporting complex systems deployed to the cloud
i.e. AWS

SKILLS

• Working experience with Linux (RHEL), Java, SQL Database, distributed web applications
• Proficient in Solution architecture design and delivery (e.g. TOGAF)
• Experience with Docker, Atlassian Suite, Bamboo
• 5+ years’ IT development experience in Java
• Solid experience working with and supporting complex systems deployed to cloud i.e. AWS
• Competent in problem-solving and troubleshooting at application and networked infrastructure
levels
• Stakeholder management as it relates to business and technical users at different levels in the
organisation
• Research and presentation skills
• Must be able to work in a team focused highly pressurised and dynamic environment
• Investigation and analysis of information
• Demonstrated leadership and management capabilities are key
• Planning and organisation
• Communication of technical guidance and instruction to team members
• Ability to write technical instructions in the use of programs and/or program modifications
• Ability to accept accountability for actions and decisions
• Able to succeed through others
• Enterprise Systems Management
• Service standards
• Project Oversight
• IT governance and compliance
• Technologies

COMPETENCIES

• Collaborates
• Cultivates Innovation
• Flexible and Adaptable
• Drives Results
• Client Focus