General Manager / Couple | Luxury Lodge | Eastern Cape
R40,000 (Negotiable for a Couple)
Kendrick Recruitment is seeking an experienced General Manager or Management Couple to lead a prestigious luxury lodge in the Eastern Cape. This senior leadership position requires a dynamic individual or couple with strong hospitality skills and operational expertise to ensure the smooth running and growth of the lodge.
Key Responsibilities:
Overall Functioning of the Lodge
Maintain style and presentation of the lodge
Oversee hospitality and guest hosting
Ensure excellent guest experiences
Manage housekeeping operations
Supervise restaurant and bar functions
Oversee maintenance and garden upkeep
Staff Management
Recruit and train staff
Ensure compliance with HR requirements
Maintain communication with staff and unions
Marketing
Manage reservations process and follow-up
Monitor and enhance guest satisfaction
Reporting to Directors
Prepare weekly Exco reports
Monitor monthly and quarterly performance against budget (management accounts prepared externally)
Project quarterly cash flow
Provide operational reporting and staff assessments
Communication with SANParks
Maintain open and effective communication channels with park management
The Ideal Candidate:
Minimum 5 years’ experience in 5-star hospitality environments
Classic style and professional appearance reflecting lodge standards
Engaging personality, approachable, tactful, with a good sense of humour
Willingness to go the extra mile for guests and staff
Strong lateral thinking and resourcefulness to enhance guest experiences
Confident and assured leadership presence
Candidate Specification:
Key Selection Criteria
Previous experience in front-of-house and back-office lodge operations
Prior managerial role at a 5-star establishment
Proficient in Microsoft Office applications
Experience with Semper and Guest Centric software preferred
Familiarity with channel management and client acquisition essential
Critical Competencies:
Leadership: Ability to lead and motivate a loyal, longstanding team
Financial Acumen: Budget management and financial control skills
Reporting: Competence in occupancy reporting and use of lodge systems
Communication: Maintain open communication with directors and stakeholders
Relationship Management: Build and maintain positive relationships with SANParks and other key partners
This is an excellent opportunity to lead a luxury lodge in a unique setting, combining operational management with exceptional guest and team engagement. Candidates meeting the above criteria are encouraged to apply.
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