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Job Summary
A RECENT PROFESSIONAL PROFILE PHOTO MUST ACCOMPANY YOUR APPLICATIONEMPLOYMENT TYPE : Permanent
SECTOR : IT
START DATE : A.S.A.P
DUTIES:
- Interact with end-users to provide daily support for voice and Windows server infrastructure
- Perform daily checks across all platforms using monitoring solutions and escalate issues
- Develop, support and configure the Omni channel product / solutions
- Identify any risks and / or concerns with regards to the application layer
- Active involvement in BCP / DR testing, including reporting
- Liaise with staff globally and form strong working relationships
- Gather business requirements when on / off-boarding and / or change requests
- Document newly learned processes to build Internal knowledge base
- Work on ways to automate and improve development and release processes
- Maintain JIRA ticket queries
- Front-end developed / programmer
- Experienced with AWS, Python, CSS, Freshdesk / FreshWorks
- ITIL Service Manager experience
- Knowledge of Amazon Connect
- Understand Agile methodologies
- Experience of IS 27001 processes
- MS PowerAutomate / Forms
- Strong scripting in HTML & JavaScript
- Understand database structures
- AWS Connect & EC2 experience (advantageous)
- Rotational shifts –includes night shift
Should you not hear back from us within 10 working days, please consider your application as unsuccessful. We will retain your credentials for future similar roles.
Status Staffing
Recruiter
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