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Job Summary
Purpose of the Position:To conduct UX research for Connected Video Products and Services.
To handle day to day UX research activities including recruitment, running of tests and documentation of insights.
To support the UX team by maintaining an up to date view of our users’ digital video habits, behaviours and needs.
To support the UX research lead in achieving research goals.
Qualifications
- A/B.S. in Anthropology, Psychology, Social Science or a related field or equivalent (3 - 5 years) experience.
- HFI CUA beneficial.
Experience
- 2 – 4 years experience in research.
- Comprehensive knowledge in a variety of industry-centric qualitative research methods, such as semi-structured interviews, contextual inquiries, usability studies, diary ethnographic studies, unmoderated remote studies, paper prototyping, surveys, A/B testing and Card sorting.
- Demonstrated ability to plan and conduct research in close collaboration with people in a variety of roles, including design, technology, and product management.
- Knowledge of quantitative, behavioural analysis, and statistical concepts.
- Experience with survey research (questionnaire design, sampling, analysis).
- Ability to ask, as well as answer, meaningful and impactful questions.
- Ability to clearly, concisely, and persuasively communicate your findings, verbally and in writing.
- Understanding of qualitative analysis and reporting methods suitable for the fast pace of industry; ability to quickly shift the methodology and scope of research projects to meet short deadlines while collecting the best possible data and delivering actionable results.
- Experience in creating user testing scripts and leading testing sessions.
- Experience creating UX test protocols, specifications and presentations.
- Good understanding of UX and UCD design principles.
- Experience working with Agile processes.
Humankind
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