Position Purpose: Responsible for ensuring effective delivery of projects within agreed timelines, budgets, scope, agreed outcomes and optimal Customer satisfaction.
Key stakeholder Relationship: Internal
Sales, Global Operations, Network Core, Quality Assurance, Procurement, Supply Chain, Commercial, Finance, NOC, Technical, VoIP
External
Suppliers, Customers
Minimum Qualifications:
Prince 2 / Agile / PMBOK.
ITIL Foundation - advantageous
Minimum Experience:
Minimum of 3 years’ experience in a Project role
Other Requirements:
Must be willing to work weekends shifts on a monthly basis or after hours
Competencies Knowledge:
Understanding of networks in the telecommunications industry
knowledge of PMBOK
Knowledge of customer service principles
Skills:
Intermediate skill in MS Project and MS Office
Excellent written and verbal communication skills in English
Project Management
Ability for logical thought process
Handle customer escalations
Multitasking and multiple project coordination
Behavioral
Attention to detail
Customer Responsiveness
Results driven
Management
Problem solving
Admin orientated
Stress tolerance
Resilience
Role / Responsibilities: MANAGE PROJECTS Tasks
Ensure adherence to agreed project management methodology
Manage the execution of projects
Adhere to project communication strategy
Adhere to program budgets
CUSTOMER SERVICE Tasks
Provide feedback regarding project status verbal, written and Video conferencing
Handle and resolve escalations via logical thought process and escalate internally to placate escalated situations
SUPPLIER RELATIONSHIPS Tasks
Build and maintain effective relationships with suppliers
Escalate to C-Level and drive for outcomes as required
INTERNAL CO-ORDINATION Tasks
Identify, manage and communicate project risks, issues and overall project progress to Head of Projects
Attend and contribute to project management meetings within Project dep
artment
MANAGEMENT REPORTING Tasks
Maintain accuracy of Jeopardy list
Comprehensive risk, supplier reports to Supply chain.