- To provide IT support to the Southern Africa region by installing, maintaining and replacing hardware, software, servers and networking.
- Assist with the Springer Nature global tickets.
- Maintain and resolve tickets logged on the Support Desk system.
- Maintain assets and stock management systems and procedures.
- Server maintenance and support.
- Syspro ERP system maintenance and support.
- Communicate with the users, external consultants, service providers and suppliers.
- Must maintain professionalism at all times.
- Diploma/Degree in IT and or Microsoft Certified Systems Engineer.
- 5 years’ experience in the IT environment.
- Ability to multi-task.
- Must be able to work under pressure.