To act as the overall domain lead for Wholesale Business and oversee all service delivery functions, providing context, direction and leadership to the implementation teams involved.
Accountable for the formulation and implementation of the team plans and activities within Service Delivery Management team.
To act as the business liaison manager for Wholesale Business, supporting MNVOs, Business Service Providers and other partners with respect to all system related needs - including ongoing business requirements-to-solution alignment, improvements to the existing solutions, changes, enhancements, upgrades, and operational support including escalations.
To lead and/or share responsibility for delivery execution plans, resource deployment, financial management, reporting, quality assurance and overall coordination efforts, to ensure the Wholesale deliverables are completed successfully - on schedule - to the budget - and within scope.
Management experience critical, specifically with respect to managing large scale project teams (matrix of internal and 3rd party vendor) and customer relationship management with proven success.
Minimum 8 - 10 years Wholesale and/or MVNO experience. Experience as to how to onboard MVNOs will be considered as favourable.
Telecommunications Industry exposure essential.
Responsibilities: Portfolio Role
Partner with BSPs, MVNOs, other partners and internal leadership in defining, prioritizing, and achieving strategic objectives and defining short- and long-term objectives and roadmap for Wholesale department.
Identify all impacted stakeholders and establish communication channels and progress metrics that should be tracked
Develop and manage Wholesale Business program charters and business cases where required.
Clearly define program objectives, lead the development of the Wholesale Business implementation plan, and oversee the execution of that plan on time and within budget.
Determine staffing and financial requirements for projects and or programs
Utilize financial and / or human resources to support longer-term projects.
Serve as the subject matter expert on all Wholesale Business projects.
Provide the EPMO and integrated solution delivery team with constructive feedback as it pertains to project or overall program performance.
Apply knowledge of Wholesale Business technical trends and vendor practices in portfolio management to ensure successful delivery of the application.
Ensure compliance of application development activities with audit and information risk policies.
Analyse project risks, costs, and benefits and make relevant recommendations to business and IT leadership.
Manage workload within Wholesale Business projects, proactively identifying and resolving issues that would present a risk to on-time implementation of the program / project.
Act as a key communication channel between internal/external parties and the Wholesale business for ongoing program management status and issues, opening up communication channels, coordinating messages and setting business expectations.
Projects and Requirement Delivery Role
Work with business and internal Leadership to understand technology and business strategy and their implication to projects under responsibility
Accountable to business for Wholesale Business project scoping, planning, construction, integration, and deployment.
Understand, prioritise, and manage development and implementation of Wholesale Business project enhancements / changes
Identify / mitigate risks to delivering Wholesale Business projects on time
Participate in project estimating / planning processes
Ensure quality management across all activities within the Wholesale Business projects allocated
Policy and Process Management
Compile management reports for various steering committees.
Develop and recommend policies and procedures and programs to increase effectiveness of financial information collected.
Identify potential risks and exposures and advise management of any implications as well as implement controls to prevent losses or adverse impact.
Formulate or provide support in the formation of agreements with service providers, MVNOs, suppliers and other Wholesale Business partners.
Recruit employees, assign and direct work, oversee their development, identify training needs, and maintain staff competence.
Draw-up, negotiate, agree, and sign performance contracts with all direct reports.
Establish and evaluate Key Performance Indicators.
Perform any other Related duties as requested by Management
Conduct performance appraisals.
Provide an advisory and support function.
Manage any Labour Relations matters.
Competencies: Delivers beyond expectations
Energized by a challenge.
Sets new and stretching goals for self or team and achieves beyond what is expected.
Exploits opportunities to exceed goals and works towards them, even under adverse circumstances.
Empowers teams to perform
Agrees responsibilities based on insight into an individual’s competencies as well as experience, taking calculated risks where appropriate.
Empowers the team to identify and solve problems, providing necessary support.
Uses understanding of team and self to resolve conflicts effectively.
Creates a clear sense of team identity and holds team accountable for meeting collective goals.
Rewards individual initiatives beyond expectations to advance the common goal.
Motivates others to work with self
Uses the informal structure, dynamics, and culture of an organisation to get things done.
Actively seeks input in decision-making.
Shows others how their objectives align with own.
Actively contributes to the broader organisation or team, compromising on own preferences where necessary.
Invests in building relationships with others (internal and external to the company).
Makes the most of opportunities to improve profitability of own area
Continuously focuses on implementing ways to improve profitability and introduces efficiencies within the WMB.
The ability to make value-creating decisions, combining hard data and personal insights to further the contributions of the WMB team.
Acts quickly on and prioritizes commercial opportunities within own area of responsibility
Anticipates evolving commercial trends and takes the required steps to refocus business activities accordingly as well as to inform senior management.
Builds group momentum for change
Engages the motives, values, and goals of individuals to achieve group commitment to drive the change effort themselves
Builds "behind the scenes" support or coalitions
positions champions to energize and sustain the desired change
Introduces high-impact actions such as redesigning organisation structures, processes, systems to drive and reinforce the desired change
Shapes company strategy or industry Business Awareness
Has a clear view of the company’s 5-to-10-year strategy
Able to spot previously unidentified business opportunities and manage such through the correct channels.
Critical integration of info
Sets long-term agenda for own area of responsibility
Frames strategic options for the business
Implements a successful strategy that challenges other parts of the company or other players in the industry
Continually takes action to add value to the customer
Thinks from customer’s perspective and continually delivers an improved offering that has a win-win impact.
Shares information and ideas with customers, challenges and stands up to them when appropriate.
Takes special actions beyond standard business practice in the interest of the customer.
Identifies and develops best practices for working with or adding value to the customer.
Systematically works on building own team capability Appraisal
Has a clear view of how the different capabilities of team members work together?
Systematically and constructively gathers individual development input from multiple sources.
Uses sound assessment methods including behavioral interviews, multiple assessors to select internal and external candidates.
Uses sound assessment methods including behavioral interviews, multiple assessors for development planning purposes.
Explains to individuals how they can contribute to team development
Constantly seeks and implements methods that will encourage collaboration amongst colleagues.
Sets specific development goals for individuals in order to build capability of the function or department.
Seeks to understand systematic retention challenges and addresses them.
Provides assignments that will take an individual into a new area of work to enhance the bench strength of the team.