Deep understanding of Marketing/Customer Journey phases and process.
Used to agile working method for fast-track integration in Domain environment.
Data and monitoring process analytics capability.
High resilience on volatile and challenging environment.
Minimum 5-7 years of experience in Development and Support of custom developed applications
ADVANTAGEOUS SKILLS REQUIREMENTS:
As an advantage: 5+ Years' experience working on international projects or assignments. Or additional general mixed experience in IT systems, infrastructure and application architectures and technologies e.g., Operating Systems, Networks, Servers, Databases, Web Technologies (Internet, Intranet), middleware and connection interfaces
Competence for the technical leadership of the Feature Teams.
Competence to prioritize the backlogs towards the Feature Teams.
Competence to define, request and, if necessary, escalate the resource risks for successful implementation.
Work efficiently with what available resources and ensure that the scope is correctly agreed with IT-PdO and Line Manager/Delivery Lead.
Competence for technical escalation to the next higher Product Owner hierarchy.
Understanding of business processes and IT regarding scope of the Domain
Implement Product transitions with the feature team.
Ensure availability during Go Live (Weekend) and Hypercare phase as well as Year-End activities (end of Dec/beginning of January)
Problem solving capabilities
Excellent interpersonal and organizational skills with ability to communicate effectively (both verbally and in writing) with both technical and non-technical colleagues / users
Ability and willingness to coach and give training to fellow colleagues and users when required
Willing and able to travel internationally
ROLE AND RESPONSIBILITIES:
Working closely with the Line Manager, Test analyst, Agile Master and Business Owner of the program planning department to steer and support the feature team from a technical point of view.
Manage a technical DevOps team in cooperation with the Product Owner to fulfil the prioritized requirements using agile methodologies.
Collaborate with AG Business and IT Product Owners and colleagues across multiple products and countries.
Monitor team development progress and ensure that user stories are completed on time.
Management of incidents and problems with the Operation Manager and DevOps feature teams.
Support the DevOps teams if defects arise and lead escalations with Developers, Business, Test resources.
Timely escalations of technical and business and service delivery risks and works in tandem with the the IT and Business Product Owners.
Synchronise activities with the IT and Business PdO's to ensure that the product PI milestone planning and respective Sprints are streamlined.
Forecast and plan for resources, infrastructure and licenses for the team in coordination with the line manager in charge.
Assist Operations Manager to ensure stability of systems and adherence of the team to the Group's Operations standards.
Assist Operations Manager to maintain a stable Operations standby list for the team.
Continuous liaison between Agile Master and Project Lead to ensure feature team velocity and feature delivery.
Guide support teams to resolve production issues within SLA
Assist with facilitating emergency changes required on production environment.
Assist with troubleshooting and resolving issues on non-production and production environments when needed.
Root cause analysis of Production Related Incidents.
Assist with release notes and deployment documentation for future releases
Ensure production support documentation is maintained in Confluence.
Excellent negotiation and people management skills with understanding of business process and user interface with associated functionality.
Understanding of System Development Lifecycle (SDLC) and Application Lifecycle Management.
QUALIFICATIONS AND EXPERIENCE REQUIRED:
10+ years' experience in IT industry
5+ years' experience in Operations environment
High Level and overall in-depth business and technical knowledge related to Technical Application stack.
Combined with Business knowledge + Project Management skills.
Test Driven Development methodology with Test and Defect Management process knowledge is advantageous.
Experience in the automotive industry advantageous