Our client in the Media and Printing Industry is looking to hire a Sales Floor Team Leader.
Duties and Responsibilities • Lead by example always • One of your most important responsibilities will ensure your sales team achieves the sales targets set by management. • Create a happy motivated environment that promotes open communication and healthy competitiveness. • Provide reports as requested • Ensure strong communication and feedback opportunities • Provide coaching to increase capability of the Sales Consultants • Handling client enquiries • Promote and motivate staff to Up sell and use Add-on with every client • Effective time managing of yourself and team members • Manage the team to ensure a high level of work ethics and professionalism are displayed • Assist team with their development and day to day requirements • Monitor that all staff are adhering to company policies • Report any disciplinary issues • Ensure that every order is correctly taken in and that the correct information is given to customer and production. • Communicate all relevant information to your staff for example but not limited to promotions running, out of stock items, product changes or price changes. • Identifying challenges and suggest possible solutions. • Make sure your staff knows their shift schedule and take breaks in a co-ordinated manner and adheres to it. • Ensuring that the displays and counter areas are up to standard
Client Services • Achieve a level of impeccable client service and make sure all your staff meets this goal. • Ensure all staff has an acceptable level of product knowledge so they can advise clients correctly. • Improve and suggest changes to ensure Client Satisfaction every single time. • Manage queues and allocate clients to correct most fitting department. • Ensure every client is acknowledges even if the staff is still busy with another client and won't be able to assist immediately. • Always be professional, friendly, and patient toward clients • Ensure your staff communicates correct lead times and other relevant information.
Opening & Closing of Shop • Keep to the Lock up schedule! • When closing the shop ensure all doors are locked & the alarm is on. • Two people need to be present when the shop is being locked.
Cash Management • Keep to the Cash handling protocol at times. • Ensure the floats are issued in the morning and locked up at end of day. • The keys to the safe are not to be left on the premises.