Our client in the Telecoms Industry is looking to hire an IT Systems and Helpdesk Manager.
Duties & Knowledge
Role • System infrastructure support • SQL database support • Reporting to customers and staff on issues and resolutions • System support • Maintain IT infrastructure of company and company's customers. • Assist Sales staff with technical support in meetings and solutions.
Responsibilities • Look after company system infrastructure, servers, connectivity, integration support, etc. • Help with trouble shooting database issues. • Help with trouble shooting systems and providing feedback to development team. • Help with testing of all systems and providing test results to developers. • Ensure the company has proper redundancy for supporting of company solutions. • Ensure the company follows all ISO policies and procedures. • Create all policies and procedures for the company's ISO when needed. • Document all testing results in a manner that is agreed on by all parties. • Manage the company helpdesk and log hours for all support queries and ensure our SLA is not breached.
Knowledge • Pastel Evolution • Windows 2008, 2012 and 2016+ server • SQL 2008,2012 and 2016+ Server • Active Directory Experience • Virtual Server Experience • Knowledge on all forms of internet connectivity • Firewall Knowledge • Android, Apple, Blackberry, and windows mobile knowledge • Worked with Internal custom IT system support knowledge. • Designing of systems and maintaining them from an IT support side. • Knowledge of IT best practices for change control, implementations etc.
Requirements • Must Have Own Car and Valid Driver's Licence • Responsible, Trustworthy and Honest • Grade 12 • Qualifications: Diploma or Degree in IT administration, MCSE, etc. • Experience: 4-5 years IT network admin with advanced SQL knowledge • Experience: 2-3 years in managing a helpdesk