Our client in the Insurance Industry is looking to hire a Claims Manager.
Duties and Responsibilities • Provide exceptional customer service. • Effective customer focus, service, and query resolution • Monitor and manage the quality of the claims handled by conducting sample auditing on an ongoing basis. • Claims cost & expense management. • Review the service provided by different vendors and repairers in conjunction with agreed vendor contracts with specific regard to cost containment, quality of workmanship and service delivery. • Recommend improvements to reduce average cost per claim in all Lines of Business. • Effective control and monitoring of leakage across the claims value chain and report thereon. • Effective quality control and audits on leakage • Effective reporting and analysis • Ensure all information and standards are adhered to with regards financial transactions • Review all QA and Operational reports as and when required and provide feedback and/or action plans to address issues. • Ensure consistent compliance to company policies and procedures corporate governance and relevant legislation Identify, and combat fraud. • Adhere to internal policies, processes, and procedures with a clear understanding of Company's Claims handling strategy and implementation thereof. • Effective people management and team leadership - lead by living the Company values. • Create an environment that fosters teamwork and co-operation amongst team members. • Ensure appropriate staffing and action accordingly. • Translating strategic priorities into operational reality to yield measurable and sustainable results. • Utilising financial data to analyse the business unit - loss ratios trends, incurred severity & frequency, etc. • To have an intuitive feel for the commercial aspects of a business, an insight into revenue, cost and business models and data analytics to ensure sustainable growth. • Effective Salvage & Recoveries management • Effective management of Large & Complex claims
Requirements • AIISA • B Degree or equivalent • Preferred affiliations an added advantage • Experience, knowledge, and attributes • 15 years minimum insurance experience (claims, underwriting, sales and compliance environments) • 7 - 10 years management and leadership experience in a similar environment • High degree of proficiency with insurance claims administration and business intelligence systems is essential.
Skills • Excellent communication skills (verbal and written) • Analysis • Attention to detail. • Commitment to excellence • Effective delegation and leadership • Developing organisational talent • Planning and organising • Teamwork • Ability to work under pressure. • Positive attitude