Our client is seeking a highly capable and detail-oriented Second-in-Command (2IC) to support the Senior Credit Controller. This role is ideal for an experienced credit professional who can confidently step in when required and who has strong reporting and analytical capabilities. The successful candidate will play a key role in ensuring accurate credit control processes, producing insightful reports, and supporting effective financial decision-making.

Main Purpose of Role

• To ensure that the company gets paid on time, manages its credit risk effectively, and maintains healthy cash flow while protecting customer relationships.

Required Minimum Education / Training

• At least a Degree or National Diploma in Credit Management or Accounting
• Proficient in MS Office packages i.e. MS Word, Excel, Outlook.
• Accpac and Microsoft Dynamics knowledge (advantage).

Required Minimum Work Experience

• Minimum 5 years’ Credit Control and CRM Experience.
• Strong experience in collecting outstanding debts professionally and within agreed timelines.

Technical and Behavioural Competencies Required

Technical

• Microsoft Dynamics package (advantage)
• Sage300/ Accpac (advantage)
• MS Office
• Intermediary to Advanced Excel
• Strong Reconciliation skills
• Accounts Receivables Reporting and Analysis skills
• Credit Management policies and procedures knowledge
• Familiarity with automation tools (advantage)
• Good understanding of the order to cash process

Behavioural

• Analytical
• Establish and maintain solid relationship with customers including all relevant stakeholders
• Attention to detail
• Ability to work under pressure and multi-task
• Team contribution
• Business acumen
• Communication skills both written and verbal
• Negotiation skills
• Target driven
• Good Telephone etiquette
• Problem solving
• Innovative
• Time management & prioritisation
• Customer service orientation

Key Performance Areas

• Ensure policies and procedures are always adhered to
• Perform credit checks on new and existing customers
• Creation of customer accounts as per agreed SLA
• Efficient and timeous collection of payments within target and performance driven KPI’s
• Follow up on overdue accounts
• Capturing of customer payments to the correct account
• Apply customer payments according to customer remittances
• Distribute customer statements and invoices
• Meet with customers and arrange payment plan
• Send demand letters to overdue customers
• Place overdue accounts on hold.
• Handover bad debts.
• Resolving customer queries and ensure all tickets are closed once resolved on ZOHO desk
• Communicate effectively with internal departments to resolve customer queries
• Reconciliation of debtor’s accounts
• Submit debit order run
• Attend to unpaid debit orders
• Month end age analysis report with commentary
• Prepare weekly subsequent payment report
• Submit weekly age analysis report for overdue accounts
• Present risk customers to the risk committee bi-weekly
• Process refunds and adjustment journals
• Ensure customer master data is up to date and accurate
• Attend to audit samples during external and internal audit