Job Summary
Key Responsibilities
Assist in managing inventory levels by compiling dated stock reports and distribution stock levels, liaising with clients in regard to any discrepancies in stock.
Manage, resolve and provide feedback on day-to-day customer and client care queries on time using CRM / email (collection, delivery and non-delivery issues).
Liaise, co-ordinate and follow up on special customer deliveries.
Generate, compile and distribute reports and distribution stats when required.
Liaise with customers on distribution bookings, as well as create and circulate to the relevant departments.
Proactively identify areas where process efficiencies can be improved and provide solutions to reduce costs.
Manage day to day adhoc requests from clients (including invoices, POD's).
Attend, capture and circulate minutes at client and other meetings.
Responsible for daily, weekly and monthly office routine.
First point of contact with client and customer.
Responsible for internal and external visibility across all reports.
Responsible for the resolution of client and customer administration.
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