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To deliver high quality customer service by analysing, testing and repairing equipment and returning it to service within acceptable time frames. Input is provided with regards to product design and installation
Receive faulty equipment from customer/mines
Read and interpret schematic diagrams
Thoroughly test equipment to analyse faults (use multimeter and oscilloscope)
Repair equipment so that it conforms to standards as per schematic diagram
Make recommendations to improve products, processes and systems
2 years experience in fault finding
Reading and interpreting schematic diagrams; soldering and desoldering; working with electronic tools such as a multimeter, oscilloscope; mechanical assembly
Electronics qualification
Build and maintain strong relationships with customers by professional conduct, regular follow ups/customer visits, knowledge of the customer's business and meeting deadlines
Proactively deal with customers telephonically or face-to-face to ensure that issues are resolved and relationships strengthened
Effectively cross sell products to existing customers
Generate new business and attend sales meetings with/without Sales Consultants
Perform any reasonable adhoc tasks and duties required by management
3 years technical experience; 2 years Account Management experience pref from mining or processing plant
sales experience an advantage
Grade 12; NDip Electronics, N6 Electrical Engineering
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