Automotive Warehouse Operations Manager x 3 (SAP/SYSPRO), Silverton, Pretoria, RNeg + Ben
Must be able to build and lead a teamMust be able to work in a diverse environment CargoWRITE WMS Key User TrainingCLIENT Job Clocking Duties & ResponsibilitiesClient Operations:Accountability and Leadership on all aspects of the Silverton operations in Gauteng. Meeting of all customer SLA's.Compliance of sites to Client standards:- SHERQ - achieve minimum requirements- Implement and maintain Quality Management System at all sitesAssist in unlocking synergies within operations to improve competitiveness of solutionAssist in driving synergies with other CLIENT business units, where possible, to improve operational performanceClient Relationships:Ensuring client's needs and expectations are consistently met within scope of the SLA.Commercial/ Financial:Claims investigation in order to understand claim details per incident to report internallyOperational Performance:Actively managing daily operational performance to consistently achieve performance metric targets Delivering on client and internal continuous improvement requirements and driving Lean culture Internal stakeholder communication management ensure agreed to meetings, conference calls and forums are planned and conducted internally as agreed to by all stakeholders, this is an ongoing requirementCustomer dissatisfaction process analyses failures with regards to deliveries, client complaints, damage etc to determine root cause and corrective actionsPeople Management:Firm and consistent approach to ongoing performance measurement and management of teamFirm and consistent management of team in line with CLIENT Values, Policies and Procedures, NBCRFLI Main Agreement, BCEA and LRAEnsure effective resourcing in all departments to deliver the expected services Resolution of all IR issues in conjunction with HRM timeouslyCoaching and mentoring of team to achieve client objectives IDP and succession plans in place for all critical rolesDrive training interventions to close skills gaps in operationsClient Expectations:Assist in achieving and explaining monthly KPI dashboard results and reporting, root cause analysis and corrective action implementation and trackingLaunch Activities:Ensure operational readiness to support programs launch phases and production ramp upOther Duties:Any other functions which the Branch or General Manager may require in terms of your area or scope of responsibilitiesSupervisory Responsibilities:Develop and motivate direct teamEnsure direct reports have a job descriptionEnsure training and development us in place to close skills gaps and to develop team Ensure headcount and resources are in line with budget
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